Kelly Gutierrez
Mays Landing ,NJ
Summary
Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams. Over my 15 yrs with Mariner Finance I have hired, trained and promoted 7 employees to the Branch Manager position. I have also covered the Assistant Vice President position numerous times successfully which has created strong relationship with the managers in the region.
Overview
26
26
years of professional experience
Work History
Branch Manager II
Mariner Finance
VINELAND , NJ
07.2009 - Current
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Organized professional development programs for employees at all levels of the organization.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Identified opportunities for process improvement initiatives within the branch.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Assisted other branches when needed during peak periods or special projects.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Branch Manager
Wells Fargo
FORKED RIVER , NJ
01.1999 - 07.2009
Education
Associate of Arts - Liberal Arts And General Studies
CUMBERLAND COUNTY COLLEGE
Vineland, NJ05-2000
Skills
- Sales Development
- Employee Development
- Branch Operations Management
- Coaching and Mentoring
- Excels in team leadership
- Work Prioritization
- Customer Service
- Account analysis expertise
- Relationship building and management
- Business development expertise
- Interviewing and Hiring
- Performance Reviews
- Business Development
- Team Supervision
- Conflict Resolution
Accomplishments
- Presidents Club 2021
- Women's Leadership Council member 2024
Timeline
Branch Manager II
Mariner Finance
07.2009 - Current
Branch Manager
Wells Fargo
01.1999 - 07.2009
Associate of Arts - Liberal Arts And General Studies
CUMBERLAND COUNTY COLLEGE
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