Summary
Overview
Work History
Education
Skills
License
Timeline
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Kelly Guy

Kingwood,TX

Summary

Versatile Customer Service Professional bringing over 10 years of experience in the industry. Seeking to devote excellent customer service, strategic planning and team leadership abilities to a dynamic, growth-oriented position.

Overview

5
5
years of professional experience

Work History

Customer Account Partner

Univar Solutions
01.2022 - Current
  • Consistently take a proactive ownership of customer issues & complaints; trouble shoot problems, and see them through to resolution.
  • Assist customers in achieving value by effectively and proactively handling all orders in a timely manner (beginning to end). Handle department requirements and standards on order entry and accuracy. Exceeding expectations month after month.
  • Have created and maintained strong professional relationships with customers and internal partners. Work cross functionally with all teams; advancing unresolved issues to the appropriate internal teams.
  • Maintains a high level of document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required.
  • Partnering with my Field Sellers assisting them in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends.
  • Maintain high Net Promoter Scores Ongoing

Customer Solutions

Country Fresh (Fresh Food Group)
09.2019 - 11.2021
  • Provided excellent customer service by responding quickly and accurately to the customer's purchase orders received via email and EDI.
  • Leveraged extensive knowledge of products and services to create a welcoming, positive experiences.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.

Team Leader/Dispatcher

Protocall, LLC
09.2018 - 06.2019
  • Created and managed work order for service calls.
  • Developed and updated quotes
  • Monitored parts inventory, placing orders to replenish or for service calls as needed.
  • Managed the Teams On-Call calendar.
  • Worked closely with vendors, processing invoices, and work orders.
  • Coordinated with the City to pull permits for new installation projects.

Education

Humble High School
Humble, TX

Skills

  • SAP
  • Salesforce
  • Service Cloud - Case Management
  • MS Outlook
  • Keystone
  • Access

License

Champions School of Real Estate - Real Estate License

Timeline

Customer Account Partner

Univar Solutions
01.2022 - Current

Customer Solutions

Country Fresh (Fresh Food Group)
09.2019 - 11.2021

Team Leader/Dispatcher

Protocall, LLC
09.2018 - 06.2019

Humble High School

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Kelly Guy