Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Kelly Hafner

Kelly Hafner

Littleton,CO

Summary

Accomplished professional with extensive experience in the financial services industry. Highly knowledgeable in business analysis and banking operations with proven expertise in requirements gathering, stakeholder management, and process improvement. Skilled in agile methodologies and workflow analysis to drive operational efficiency. Recognized for analytical thinking and problem-solving, with a strong ability to support dynamic teams and advance organizational objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Firstbank
Lakewood, CO
03.2019 - Current
  • Analyzed business needs to support decision-making processes.
  • Collaborated with stakeholders to gather and document requirements.
  • Facilitated workshops to define project scope and objectives.
  • Supported project managers in tracking progress and managing timelines.
  • Analyzed existing systems and processes, identified gaps and recommended improvements.
  • Ensured business teams were prepared for new systems and processes.
  • Quickly progressed through this role due to outstanding leadership skills. Started as an Associate Analyst in 2019, was promoted to Analyst in 2021, and was promoted to Senior Analyst in 2025.

Loan Operations Supervisor

FirstBank
Lakewood, CO
05.2014 - 03.2019
  • Managed daily loan operations and workflow processes for efficient service delivery.
  • Oversaw compliance with lending regulations and internal policies in loan processing.
  • Trained and mentored staff on loan origination software and operational procedures.
  • Coordinated communication between departments to resolve loan-related issues promptly.
  • Started in this role as a Loan Coordinator and was promoted to a Supervisor in 2015.

Teller/Account Representative

FirstBank
Aurora, Colorado
08.2011 - 05.2014
  • Assisted customers with account inquiries and resolved issues promptly.
  • Managed cash drawer, ensuring balanced funds during shifts.
  • Promoted bank products and services to enhance customer engagement.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.

Education

Corona Del Sol High School
Tempe, AZ

Skills

  • Root cause analysis
  • Operational Readiness
  • Business process analysis
  • Behavior Driven Development
  • Stakeholder engagement
  • Workflow optimization
  • Requirements documentation
  • Cross-department coordination
  • Critical thinking
  • Attention to detail
  • Problem solving
  • Agile methodology
  • Regulatory compliance

Accomplishments

  • Technology Excellence Award Recipient, 2025 - Recognized out of 400+ employees for dedication to excellence.

Certification

  • BA Boot Camp, ASPE, 2019
  • Certified Scrum Master, C-Prime, 2021

References

References available upon request.

Timeline

Senior Business Analyst

Firstbank
03.2019 - Current

Loan Operations Supervisor

FirstBank
05.2014 - 03.2019

Teller/Account Representative

FirstBank
08.2011 - 05.2014

Corona Del Sol High School

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