Kelly Hagen
Summary
Seasoned driver possessing exemplary safety record and in-depth knowledge of DOT regulations. Skilled in navigating regional/short haul routes, safely loading and unloading cargo. Committed to providing excellent customer service and delivering freight on time. An all weather driver with winter mountain experience and all other seasons as well.
Overview
12
12
years of professional experience
Work History
Transfer Driver
Virginia Tile
01.2023 - Current
- Conducted thorough pre-and post-trip inspections of the vehicle, reporting any mechanical problems before they became critical issues.
- Maintained vehicle safety through regular inspections, addressing any issues promptly.
- Collaborated with dispatch team to optimize routes, reducing fuel consumption and travel time.
- Coordinated with branch managers regarding optimal delivery times of inventory. Assisted in the delivery with branch warehouse personnel.
- Maintained a clean and organized vehicle representing a professional appearance for the company during pickup and delivery operations.
- Established strong relationships with branch personnel by providing professional and courteous service during deliveries.
- Provided timely updates on delivery progress, enabling effective adjustments in response to unforeseen challenges or obstacles.
- Managed paperwork effectively, ensuring all documentation was completed accurately and submitted on time.
- Upheld company standards for customer service by consistently meeting or exceeding delivery deadlines.
Owner/Senior Managing Partner
SJ Trucking & Logistics, Inc.
01.2012 - 01.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Occasionally drove and delivered to new customers for the benefit of seeing the company from all sides.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Applied Science - Aviation Structure & Design - Certified A&P.
Maplewood's Community College
Kansas City, MO07.1995
Skills
- Safe Driving
- Safety Policies and Procedures
- Equipment Inspection
- GPS Navigation
- Safe Commercial Defensive Driving
- Punctuality
- Vehicle Inspection
- Route Planning
- Mechanical Knowledge
- Vehicle loading
Timeline
Transfer Driver
Virginia Tile
01.2023 - Current
Owner/Senior Managing Partner
SJ Trucking & Logistics, Inc.
01.2012 - 01.2023
Associate of Applied Science - Aviation Structure & Design - Certified A&P.
Maplewood's Community College
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