Kelly Hammons
Fort Wayne,IN
Summary
Growth-focused executive leader with proven expertise in designing business development strategies within the healthcare industry to enhance profitability and expand market share. Repeated success in implementing comprehensive process improvements and developing revenue-generating strategies in highly competitive markets. Skilled communicator committed to building lasting partnerships.
Overview
13
13
years of professional experience
Work History
Brand Manager - AMER
Cook Medical
Bloomington, IN
03.2024 - Current
- Lead comprehensive brand transformation initiatives to shift market perception and drive revenue growth
- Develop and execute integrated marketing strategies that included digital, print, and social media campaigns, enhancing brand visibility and engagement
- Leverage in-depth market research and competitive analysis to identify gaps and opportunities, informing the creation of targeted messaging and positioning strategies
SVP - Customer Experience
Concordance Healthcare Solutions
Tiffin, OH
04.2021 - 03.2024
- Responsible for implementing and leading customer service and sales support operations, as well as go-to-market strategies.
- Drove continuous improvement to enhance service levels, boost customer satisfaction, and expedite issue resolution.
- Led cross-functional teams in the implementation of innovative projects across multiple divisions.
- Collaborated with senior management on long-term planning initiatives that aligned with corporate goals.
Executive Director - Strategic Growth
Cameron Hospital
Angola , IN
11.2018 - 04.2021
- Secured health system expansion through development and implementation of strategic business development initiatives.
- Partnered with Mayo Clinic to drive 65% growth in our most profitable service line.
- Developed and executed a strategic regional growth strategy, involving contract formulation, service menu development, and partnership implementation.
- Developed and implemented effective community outreach strategy, leading to a 4% market share growth.
- Served as the health system's Public Information Officer (PIO).
Director - Specialty Practices
Parkview Health
Fort Wayne, IN
06.2016 - 11.2018
- Oversaw the operation of inpatient service lines at Parkview, a complex health system in NE Indiana. Successfully set and defined organizational goals, monitored performance metrics, and initiated process improvements.
- Lead over 100 providers and an additional 150 supportive staff across two facilities and multiple business lines.
- Support operation’s priorities through end-to-end mapping and redesign of current process work in order to drive value.
- Maintained a high level of quality in patient experience and treatment delivery.
National Director Sales
Lincare
Clearwater, FL
09.2011 - 06.2016
- Expanded access through a national focus on optimizing the patient experience.
- Streamlined processes including lead identification, service model presentation, and billing and payer services. Improved contract and lease negotiation procedures, systems/EMR access, and physician integration.
- Developed a new area of business to better serve health systems throughout the country. Resulting in lucrative contracts still in place today.
- Recipient of National Achievement Award for driving business growth; ranked in the top 1% of the company in 2014 and 2015.
- Awarded the number one in growth nationally two years in a row.
Education
Bachelor of Arts - Communications
Indiana University Bloomington
Bloomington, IN05-2007
Skills
- Transformational Leadership
- Process Improvement
- Business Development
- Influencing and Negotiating
- Talent Recruitment and Retention
Gallop Strength Finders
IDEATION: STRATEGIC: COMPETITION: SELF-ASSURANCE: MAXIMIZER
Timeline
Brand Manager - AMER
Cook Medical
03.2024 - Current
SVP - Customer Experience
Concordance Healthcare Solutions
04.2021 - 03.2024
Executive Director - Strategic Growth
Cameron Hospital
11.2018 - 04.2021
Director - Specialty Practices
Parkview Health
06.2016 - 11.2018
National Director Sales
Lincare
09.2011 - 06.2016
Bachelor of Arts - Communications
Indiana University Bloomington
Similar Profiles
Toatolu PeauToatolu Peau
Manufacturing Production Associate at Cook MedicalManufacturing Production Associate at Cook Medical
Conor CusackConor Cusack
Research and Development Graduate Engineer at Cook MedicalResearch and Development Graduate Engineer at Cook Medical
Haley FrenchHaley French
Operator at Cook MedicalOperator at Cook Medical
Angie ArndtAngie Arndt
Quality Assurance Specialist at Cook MedicalQuality Assurance Specialist at Cook Medical
Derek MossDerek Moss
Health Facility Administrator at Auburn VillageHealth Facility Administrator at Auburn Village