Summary
Overview
Work History
Education
Skills
Timeline
Generic

KELLY HANCOCK

Kent,WA

Summary

A resourceful and visionary leader with over 12 years of diverse experience spanning customer service, management, customer retention, project management, and process implementation. Proven ability to foster strong, mutually respectful relationships with customers, staff, and executive leadership. Recognized for a steadfast commitment to exceeding customer expectations, driving performance improvements, and effectively overcoming challenges to propel business growth.

Overview

14
14
years of professional experience

Work History

Senior Territory Sales Representative

United States Postal Sevice
Seattle, WA
08.2017 - Current
  • Successfully negotiated and secured high-value contracts with key accounts, including Nintendo of America, resulting in agreements exceeding $5 million, and establishing long-term strategic partnerships.
  • Conducted in-depth competitive analysis and market assessments to enhance product positioning and maximize market opportunities.
  • Collaborated with cross-functional teams to resolve the University of Washington's operational challenges, leading to the restructuring of standard operating procedures (SOPs), optimization of the sales cycle, and revenue growth.
  • Consistently surpassed sales targets by leveraging proactive follow-ups and cultivating strong, enduring customer relationships.
  • I have a deep understanding of the interconnected relationships between carriers, platforms, and marketplaces, as well as the underlying technologies that drive their functionality.

Account Manager

All Star Directories
Seattle, WA
03.2011 - 08.2016
  • Ensured positive customer experience by proactively managing and growing customer relationships, providing data analysis, and account activity tracking
  • Skilled in distinguishing between customer needs and wants, and effectively addressing pain points to drive long-term business growth.
  • Successfully marketed new features, resulting in a 10% year-over-year sales increase, and generating an additional $275,000 in revenue.
  • Acted as the Sales team subject matter expert in defining technological processes by actively participating in sprint meetings.
  • Contributed to the development and delivery of the annual customer business review, providing strategic insights to drive account growth and retention.
  • Provided data-driven feedback to Product and Marketing teams on customer trends, enabling the company to optimize strategies and scale operations more effectively.
  • Delivered comprehensive weekly territory updates to leadership and cross-functional teams, ensuring alignment on key performance metrics, and market developments.

Education

Certificate - Lean Six Sigma

University of Washington
Seattle, WA
06-2020

B.S. - Business Management

University of Phoenix
01.2015

Skills

  • Salesforce Proficiency
  • Microsoft Office Suite
  • Data-Driven Trend Analysis
  • Strong organizational skills
  • Strategic Problem Resolution
  • Presentation skills
  • Google Suite

Timeline

Senior Territory Sales Representative

United States Postal Sevice
08.2017 - Current

Account Manager

All Star Directories
03.2011 - 08.2016

Certificate - Lean Six Sigma

University of Washington

B.S. - Business Management

University of Phoenix

Similar Profiles

CREATE PROFILE
KELLY HANCOCK