Kelly Hands-Dunmeyer
McDonough,GA
Summary
Seasoned property management professional with diverse experience in directing operations on residential and mix-use properties. Skilled in resident relations, lease administration, and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Successfully increased resident satisfaction and retention through proactive communication and timely resolution of issues.
Overview
9
9
years of professional experience
Work History
Community Manager
Strive 360 LLC
Stone Mountain, GA
04.2024 - 11.2024
- Managed two buildings with a total of 188 units, including a 55+ affordable tax credit community of one- and two-bedroom apartments.
- Oversaw operations for other sites, including payroll, accounts payable, applicant processing, and approvals.
- Directed a team of three in leasing, marketing, maintenance, and resident relations.
- Oversaw accounts receivable approvals and monitored financial activities.
- Forecasted CAPEX to support strategic planning.
- Performed property inspections for move-ins, move-outs, and annual units to ensure compliance with REAC and investor standards.
- Established a culture prioritizing exceptional customer service.
- Provided monthly reports on community metrics and progress towards goals.
- Performed recertifications to ensure adherence to regulatory standards.
- Coordinated vendor communications to ensure effective partnerships.
- Monitored and approved accounts receivable, and maintained financial reporting and budgets.
Community Manager
Dominium Management Services
Covington , Georgia
04.2022 - 03.2024
- Managed a newly constructed 198-unit mid-rise community for individuals aged 55 and older, featuring 1-3 bedroom affordable apartments, while maintaining a 97% to 100% occupancy for over 11 months.
- Lead day-to-day management and training of a quartet team with responsibilities including leasing supervision, marketing oversight, resident engagement coordination, maintenance direction and handling client services.
- Monitored accounts receivable, approved accounts payable, and maintained financial reporting, budgeting, and capital expenditure forecasting.
- Provided monthly reports on community metrics and progress towards goals.
- Liaised with vendors and contractors, and managed contracts.
- Conducted property inspections, move-out/move-in walk-throughs, and annual unit inspections for REAC and investor compliance to ensure optimal property conditions.
- Trained new team members, posted receivables, monitored resident accounts, and processed invoices.
- Managed ongoing construction completion items post-initial opening.
- Prepared monthly marketing plans, competitor reports, and resident service programming.
- Conducted yearly recertification for Tax Credit/Section 8 affordable housing eligibility.
- Ensured that all safety programs and policies were adhered to.
Account Manager
State Farm Office of Johanna Velasquez
Davenport, FL
09.2021 - 03.2022
- Communicated with clients and the public regarding insurance policies and packages.
- Delivered exceptional customer service by addressing questions and concerns about policy changes, transfers, claims submissions, billing, and more.
- Followed new business leads, and cross-sold insurance products to generate increased business.
- Conducted community outreach to generate business for the agency, prepared marketing materials, and proposed products and services to clients.
- Introduced new lines to individual policyholders, auto, life, rental, home, and set appointments for agents.
Community Manager
Dominium Management Services
Orlando, FL
01.2019 - 03.2020
- Managed a 144-unit garden-style community of 1- to 2-bedroom apartments. Achieved 99% occupancy for nine months.
- Led a team of four while coordinating daily operations, overseeing leasing, marketing, resident relations, maintenance, and customer service.
- Monitored accounts receivable, approved accounts payable, and maintained financial reporting, budgeting, and forecasting.
- Liaised with vendors and contractors and managed contracts.
- Conducted property inspections and move-out/move-in walk-throughs to ensure optimal property conditions.
- Trained new team members, posted receivables, monitored resident accounts, and processed invoices.
- Managed ongoing renovations and property overhauls in preparation for the final sale.
- Prepared monthly marketing plans, competitor reports, and resident service programming.
Community Manager
NM Residential
Apopka, FL
09.2015 - 11.2018
- Managed Class A, garden resort-style lease-up community comprising 272 1, 2, and 3 bedroom units, and oversaw initial operations for an additional lease-up community of more than 300 units.
- Lead a team of five in leasing, marketing, resident relations, maintenance, and customer service.
- Increased occupancy in an unpopular market, from 19% to 90%, in 5 months.
- Created monthly financial statements, monitored accounts receivable/payable, and prepared accounting reports.
- Conducted property inspections, completed month-end closings, and reporting activities quickly and accurately.
- Developed successful resident services programming, and established an exceptional online reputation.
- Managed ongoing construction completion items post-initial opening.
Education
CAM Certification -
Washington, DC01.2009
Property Management College -
Vienna, VA01.2006
Supervisory Training -
Southern Difference Institute
Vienna, VA01.2004
TAX Credit Certification -
01.2002
El Camino College
Torrance, CA01.1989
Skills
- Leadership
- Management
- Community engagement
- Tenant and eviction laws
- Customer service
- Commitment
- Integrity
- Leasing and Sales
- Financial Reporting
- Budgeting
- Microsoft Office
- MRI
- Rent Roll
- Onesite/Real Page
- Yardi
- Ops Technology
- LIHTC
- Compliance Processing
- Team Training
- Staff management
Education Licenses Training
- 440 Licensed Insurance Customer Representative
- CAM Certification, Washington, DC, 2009
- Property Management College, Vienna, VA, 2006
- Supervisory Training, Vienna, VA, 2004
- TAX Credit Certification, 2002
- El Camino College, Torrance, CA, 1989
Timeline
Community Manager
Strive 360 LLC
04.2024 - 11.2024
Community Manager
Dominium Management Services
04.2022 - 03.2024
Account Manager
State Farm Office of Johanna Velasquez
09.2021 - 03.2022
Community Manager
Dominium Management Services
01.2019 - 03.2020
Community Manager
NM Residential
09.2015 - 11.2018
CAM Certification -
Property Management College -
Supervisory Training -
Southern Difference Institute
TAX Credit Certification -
El Camino College
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