Kelly Hanson
Long Prairie,MN
Summary
Accomplished Senior Manager with a proven track record at Ryder, adept in cost reduction and fostering strong customer relationships. Spearheaded initiatives that enhanced operational efficiency and team morale, achieving significant cost optimizations. Skilled in Microsoft Office Suite and effective communication, consistently prioritized demand forecasting and fleet management to surpass business objectives.
Overview
16
16
years of professional experience
Work History
Senior Manager, Logistics
Ryder
02.2024 - Current
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Provided strong leadership to enhance team productivity and morale.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Senior Operations Manager
Cardinal Logistics Management Corporation
01.2023 - 02.2024
- Managed employee-related issues encompassing labor, turnover and diversity.
- Oversaw staff and sub-contractor performance review assessments.
- Provided leadership for continual management and employee training initiatives.
- Allocated resources to planned programs according to business objectives.
- Prepared documents for internal and external audits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Manager
Cardinal Logistics Management Corporation
09.2018 - 12.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Transportation Specialist
Land O Lakes Inc
09.2008 - 07.2016
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Worked with service providers to resolve issues and correct delays.
- Developed criteria and application instructions for federal and state public transportation programs.
- Coordinated schedules and communicated changes to customers.
- Watched weather and safety conditions to adapt routes and maintain standards.
- Read maps to plan routes and reported delays or accidents.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
Education
Associate of Applied Science - Finance And Credit
Alexandria Technical College
Alexandria, MNSkills
- Cost Reduction
- Demand forecasting
- Fleet Management
- Document Management
- Data Tracking
- Goal-Oriented
- Communication and negotiations
- Company organization
- People-oriented
- Post-hire check-ins
- Recordkeeping
- Microsoft Office Suite expert
Timeline
Senior Manager, Logistics
Ryder
02.2024 - Current
Senior Operations Manager
Cardinal Logistics Management Corporation
01.2023 - 02.2024
Operations Manager
Cardinal Logistics Management Corporation
09.2018 - 12.2023
Transportation Specialist
Land O Lakes Inc
09.2008 - 07.2016
Associate of Applied Science - Finance And Credit
Alexandria Technical College
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