Kelly Harbuck
Tallahassee
Summary
Dynamic and results-driven Stylist Manager at Smart Styles Hair Salon, recognized for enhancing client satisfaction through personalized styling and effective communication. Proven expertise in product recommendations and relationship building, leading to increased repeat business. Committed to maintaining industry knowledge and delivering high-quality services that exceed client expectations.
Diligent Stylist with background in styling and assisting senior stylists in delivering exceptional client services. Proven ability to maintain organized workstations and manage client schedules efficiently. Demonstrated skills in hair cutting, coloring, and styling, with focus on creativity and precision.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Stylist
Chop Barbershop
03.2024 - 07.2024
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Demonstrated adaptability by effectively managing walk-in clients while maintaining scheduled appointments without compromising quality of service delivery.
- Supported the overall salon experience by performing reception duties when needed, contributing to seamless operations.
- Participated actively in staff meetings to discuss best practices for improving the overall guest experience at the salon consistently.
- Maintained up-to-date knowledge of industry trends and techniques to provide cutting-edge styles for clients.
- Collaborated with the salon team to create a welcoming environment, driving customer satisfaction.
- Advised clients on suitable hair care products based on their individual needs and preferences, boosting retail sales revenue for the salon.
- Contributed to salon cleanliness by performing regular maintenance tasks such as sweeping floors and sanitizing tools after each use.
- Performed various salon tasks such as shampooing, blow-drying, and styling for efficient service delivery.
- Resolved guest complaints about service or style.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Stylist Manager
Smart Styles Hair Salon
10.2022 - 03.2023
- Improved communication among staff members by initiating regular team meetings focused on problem-solving and open discussions about concerns or suggestions within the salon environment.
- Conducted [Number] personal sessions to address client hair and skin issues, suggesting suitable salon services and treatments.
- Streamlined appointment scheduling process, improving efficiency and reducing wait times for clients.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
- Played an active role in resolving customer complaints or issues, demonstrating commitment to excellent customer service at all times.
- Implemented new inventory management system for better organization and streamlined operations.
- Provided high-quality hair services, ensuring timely completion and attention to detail.
- Developed long-lasting relationships with clients, leading to high levels of repeat business.
- Maintained a clean and organized work environment, promoting a professional image for the salon.
- Kept up-to-date with current beauty trends through attending industry conferences and workshops, ensuring the salon remained at the forefront of cutting-edge techniques and styles.
- Increased client satisfaction by providing personalized styling advice tailored to individual needs.
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
- Utilized social media platforms for promotion, attracting new clients and increasing brand awareness.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
Stylist
Capital City Haircuts
06.2021 - 07.2022
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Participated in team meetings and staff training sessions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
- Preserved patient safety by following safety protocols.
- Developed and implemented individual care plans tailored to needs of each client.
Education
GED -
Gadsden Vocational School
Quincy, FL06-2010
Cosmetology License - Cosmetology
Lively Technical College
Tallahassee, FL05-2021
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Creative thinking
- Excellent communication
- Store opening and closing
- Relationship building
- Product recommendations
- Brand promotion
- Active listening
- Creative vision
- Building positive rapport
- Color theory expertise
- Client consultation
Certification
- Licensed Stylist - 4 Years
- Blood Borne Pathogens Training - 4 Years
Languages
American Sign Language
Professional Working
Timeline
Junior Stylist
Chop Barbershop
03.2024 - 07.2024
Stylist Manager
Smart Styles Hair Salon
10.2022 - 03.2023
Stylist
Capital City Haircuts
06.2021 - 07.2022
GED -
Gadsden Vocational School
Cosmetology License - Cosmetology
Lively Technical College
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