Kelly Hardee
ROUND ROCK,TX
Summary
Accomplished professional with a proven track record at Dell Financial Services, adept in strategic planning and staff development. Excelled in roles from Sr. Collector to Global Vendor Manager, enhancing financial management and performance metrics. Skilled in policy implementation; consistently exceeded targets by fostering team growth and implementing efficient processes.
Overview
24
24
years of professional experience
Work History
Global Vendor Manager
Dell Financial Services L.L.C
02.2015 - 08.2024
- Managed vendor performance to maximize profitability and achieve financial objectives
- Cultivated strong relationships with vendors and partners supporting administrative operations
- Managed 16 collectors for Public Accounts including K-12, State and Local Government
- Managed 40 agents who serviced Global Accounts for US & Canada portfolios
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Responsible for delinquency & cash applications to adhere within guidelines
- Responsible for maintaining delinquency within goal/metrics
- Created reports, presentations and other materials for executive staff
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
Global Team Lead
Dell Financial Services L.L.C
01.2010 - 02.2015
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Act as 1st escalation point of contact for customer issues including cross functional areas
Sales Account Manager
Dell Financial Services L.L.C
01.2005 - 01.2010
- Act as liaison between customer, Sales and functional areas within DFS
- Complete account set up calls for all new Master Lease Agreements
- Provide guidance to Sales and customers on DFS capabilities and processes
- Review non-standard processes previously implemented and provide alternative solutions
to automate and improve processes between DFS and customers - Set up and educated customers on DFS Online Services
Inside Sales Representative
Dell Financial Services L.L.C
01.2004 - 01.2005
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Customer Advocate/Supervisor of Operations
Dell Financial Services L.L.C
02.2002 - 01.2004
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Resolved all customer and Sales related escalations
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sr. Collector for Large Enterprise Accounts
Dell Financial Services L.L.C
07.2000 - 02.2002
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Education
Associate of Arts - Accounting
Odessa College
Odessa, TX08.1988
High School Diploma -
Llano High School
Llano, TX05.1985
Skills
- Strategic Planning
- Staff Development
- Policy Implementation
- Financial Management
- Performance Management
- Proficient in Excel
- Building presentations thru PowerPoint
Timeline
Global Vendor Manager
Dell Financial Services L.L.C
02.2015 - 08.2024
Global Team Lead
Dell Financial Services L.L.C
01.2010 - 02.2015
Sales Account Manager
Dell Financial Services L.L.C
01.2005 - 01.2010
Inside Sales Representative
Dell Financial Services L.L.C
01.2004 - 01.2005
Customer Advocate/Supervisor of Operations
Dell Financial Services L.L.C
02.2002 - 01.2004
Sr. Collector for Large Enterprise Accounts
Dell Financial Services L.L.C
07.2000 - 02.2002
Associate of Arts - Accounting
Odessa College
High School Diploma -
Llano High School
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