Kelly Harley
Shawnee,KS
Summary
Respected professional with a proven track record at Sacred Heart School, excelling in event planning and volunteer management. Skilled in fostering relationships and efficient organization, I've successfully enhanced attendee experiences and streamlined events. Expertise in computer skills and public speaking. Dependable with a solid background in volunteer coordination and program management. Accomplished in advancing organizational goals through skill-based volunteer engagement.
Overview
22
22
years of professional experience
Work History
Volunteer
Sacred Heart School
2013.08 - 2024.08
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Office Assistant/volunteer
Sacred Heart School
2022.02 - 2022.05
- Completed clerical tasks such answering phone, copying, and simple job tasks
- Welcomed office visitors and dealt with communications between students and staff
Event Lead Organizer
Sacred Heart School
2022.01 - 2022.05
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Managed budgets effectively, optimizing resource allocation without compromising event quality.
- Negotiated venue contracts, achieving cost savings while maintaining high standards of quality and service.
- Designed visually appealing event spaces with attention to detail, enhancing atmosphere for attendees.
- Oversaw volunteer recruitment and training, fostering a dedicated team of event support staff.
- Evaluated post-event feedback to identify areas for improvement and implement changes accordingly.
- Achieved smooth transitions between event segments by coordinating schedules and managing time efficiently.
- Developed post-event reports to determine effectiveness of each event.
- Created detailed timelines and budgets for events to meet all deadlines.
Massage Therapist
Cox Health Systems
2004.01 - 2005.06
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Fostered positive atmosphere in treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Maintained client treatment records and designed long-term care programs for return customers.
Membership Services Representative
Cox Health Systems
2003.08 - 2005.05
- Led tours of facility to show prospects amenities and other benefits of membership.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Engaged community at fairs and special membership drive events.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Conducted facility tours for prospective members, highlighting benefits and amenities offered.
- Fostered positive relationships with members by actively engaging in conversation during check-in process or throughout facility usage periods.
- Managed incoming inquiries via phone, email, or in-person, providing comprehensive information about membership options.
- Collaborated with marketing team to develop promotional materials for membership drives and special events.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
TV Advertising Sales
2003.01 - 2003.05
- Collaborated with sales teams to align advertising efforts with overall business objectives.
- Effectively communicated selling points and benefits of our product line to potential customers, resulting in increased interest and sales growth.
- Scheduled sales visits in assigned territories.
Education
Bachelor of Arts - Communication Studies Minor in Marketing
Pittsburg State University
Pittsburg, KS05.2002
Skills
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Relationship Building
- Event Planning
- Social Media Management
- Volunteer Management
- Computer Skills
- Public Speaking
Timeline
Office Assistant/volunteer
Sacred Heart School
2022.02 - 2022.05
Event Lead Organizer
Sacred Heart School
2022.01 - 2022.05
Volunteer
Sacred Heart School
2013.08 - 2024.08
Massage Therapist
Cox Health Systems
2004.01 - 2005.06
Membership Services Representative
Cox Health Systems
2003.08 - 2005.05
TV Advertising Sales
2003.01 - 2003.05
Bachelor of Arts - Communication Studies Minor in Marketing
Pittsburg State University
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