Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Kelly HARMON

Pocahontas,AR

Summary

Adept at healthcare administration and fostering patient relations, I significantly enhanced patient care quality at TTEC. My analytical thinking and problem-solving skills led to a notable improvement in patient satisfaction scores. With a background in diverse roles, from medical management to photography, I excel in adaptability and critical thinking, ensuring high-quality care delivery and operational excellence. I believe in first time resolutions, by putting yourself in a members shoes. The member is always right unless documented.

I give and firmly believe in empathy and understanding. I will go above and beyond for my members. Each face is always a new smile.

Overview

35
35
years of professional experience

Work History

Medical Manager

TTEC
Jonesboro, AR
05.2015 - Current
  • I answered members calls with medical issues
  • Verified accounts
  • Done prior authorizations / referrals
  • Connected members with verified in network physicians
  • Disclosed insurance claims for members to understand
  • Explained Bol's/ health and wellness checks
  • Connected with pharmacies to verify prescription issues
  • Created and maintained medical records of patients.
  • Established protocols for responding effectively during emergency situations.
  • Explained policies, procedures and services to patients.
  • Developed and implemented strategies to improve patient care quality.
  • Communicated with patients with compassion while keeping medical information private.
  • Coordinated with other health professionals to provide optimal healthcare services.
  • Reviewed patient information for accuracy prior to submission of claims.
  • Analyzed data related to patient outcomes, satisfaction scores.

Assembler

Skillshare
Walnut Ridge, AR
12.1996 - 01.1999
  • Identify problems that may affect product quality and take corrective action when required.
  • Powered up, calibrated and shut down fabricating machinery according to company regulations.
  • Recorded and reported product damages and malfunctions for supervisor review.
  • Performed tests on completed products to assess durability and functionality.
  • Read and interpreted schematic drawings, diagrams, blueprints, specifications, work orders, and reports.
  • Adhere strictly to health and safety regulations while carrying out daily tasks.
  • Monitor stock levels of raw materials needed for upcoming production runs.
  • Cleaned and lubricated parts, equipment, and machinery.
  • Performed visual and mechanical quality verifications to meet customer specifications.
  • Assembled parts and subassemblies following blueprints and assembly instructions.
  • Created templates for repetitive tasks to expedite fabrication processes.
  • Assessed work for errors or compliance issues and made corrections or modifications.
  • Record production data such as number of units produced, rejected items.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
  • Fabricated machine parts using lathes, mills and various other powered equipment.
  • Inspected, tested, and adjusted completed units to ensure that units meet specifications, tolerances, and customer order requirements.
  • Assembled machinery from component parts, following prescribed instructions to support correct configurations.

Professional Photographer

American studios
St Louis, MO
01.1990 - 12.1996
  • Took pictures of individuals, families, and small groups in studio or on location.
  • Utilized filters, edits and after-effects to enhance photos.
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Attended events such as weddings, parties, conferences. to capture moments through photographs.
  • Offered consultation services to clients on photo selection, layout, and design for print media.
  • Utilized advanced lighting techniques to achieve optimal exposure and mood in photographs.
  • Assisted in the planning and execution of exhibit displays for galleries and public spaces.
  • Conducted photo shoots annually, including weddings, portraits, and commercial photography.
  • Scouted locations and curated props for photography shoots.
  • Conducted on-location photography sessions, adapting to various environments and lighting conditions.
  • Prepared estimates for clients based on project requirements and budget constraints.
  • Assisted in the set-up of lighting equipment and backdrops for photoshoots.
  • Managed photography studio equipment, scheduling maintenance and upgrades as needed.
  • Organized digital files into clearly labeled folders on hard drives and cloud storage systems.
  • Analyzed customer feedback regarding services provided in order to identify areas needing improvement.
  • Performed maintenance tasks to keep equipment working properly.
  • Coordinated with printing services to produce high-quality prints and photo books for clients.
  • Directed activities of workers setting up photographic equipment.
  • Implemented color correction processes to ensure accurate and vibrant images.
  • Edited photos using Adobe Photoshop and Lightroom software programs.
  • Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
  • Maintained an inventory of photographic equipment including lenses, cameras, tripods.
  • Used traditional or digital cameras along with tripods, filters and flash attachments.
  • Improvised photographic methods and techniques.
  • Tracked studio inventories and ordered new supplies when needed.
  • Designed unique concepts for photoshoots based on client specifications.

Education

High School Diploma -

Pocahontas High
Pocahontas, AR
05-1983

Skills

  • Healthcare administration
  • Patient care management
  • Medical compliance
  • Staff development
  • Clinical leadership
  • Quality improvement
  • Critical thinking
  • Patient relations
  • Time management abilities
  • Wellness services
  • Human resources management
  • Attention to detail
  • Reliability
  • Teamwork
  • Interpersonal skills
  • Analytical thinking
  • Healthcare consulting
  • Manage records
  • Medicare compliance
  • Self motivation
  • Adaptability
  • Human resources
  • Problem-solving
  • Care delivery
  • Healthcare marketing
  • Goal setting

Custom

  • Caring
  • Outgoing
  • Friendly
  • Attentive
  • Great listener

Timeline

Medical Manager

TTEC
05.2015 - Current

Assembler

Skillshare
12.1996 - 01.1999

Professional Photographer

American studios
01.1990 - 12.1996

High School Diploma -

Pocahontas High

Similar Profiles

CREATE PROFILE
Kelly HARMON