Kelly Harrell
Whigham,Ga.
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Southern Quality Propane
02.2023 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Warranty recovery Manager
AgPro Corporate
07.2022 - 01.2023
- Managed the warranty recovery process to ensure the highest recovery rate of all warrantable repairs
- Collaborated with the Maintenance and Repair managers and writers to identify warranty claim opportunities and collect relevant information and documentation
- I discussed the order and expectations with the dealer, prepared the warranty documents and submitted them to the manufacturer and tracked the request to ensure the dealership is paid for all warrant work performed
- Achieved higher success rates in asset recoveries by conducting thorough investigations and utilizing advanced tools.
- Enhanced client satisfaction with timely updates on recovery progress and detailed reports on completed tasks.
Service Advisor
Spence Chevrolet Buick GMC Cadillac
06.2020 - 07.2022
- Greet customers and listen to their needs
- Schedule appointments as needed
- Provide Service Technicians with the information required to provide excellent service
- Use knowledge of products and services to sell or provide information about parts and services to customers
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Reduced wait times with efficient coordination of service tasks among technicians.
Customer Service Representative
AmeriGas Propane
02.2010 - 02.2020
- Performing daily reconciliations of all gas deliveries billed to customers from the previous day
- Maintained daily transportation deliveries into inventory storage
- Scheduled all propane installations, maintenance requests, takeovers, and closed all propane service orders associated with each job
- Assisted customers in-person and over the phone with payments, service inquiries, billing account inquiries in a timely and courteous manner
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls and responded to customer emails.
Education
GED -
Cairo High School
01.1997
Skills
- Customer service
- Account Management
- Computer skills
- Time management
- Office administration
- Microsoft Word
- File organization
- Customer and client relations
- Microsoft outlook
- Scheduling
- Critical thinking
- Strong problem solver
Timeline
Administrative Assistant
Southern Quality Propane
02.2023 - 09.2024
Warranty recovery Manager
AgPro Corporate
07.2022 - 01.2023
Service Advisor
Spence Chevrolet Buick GMC Cadillac
06.2020 - 07.2022
Customer Service Representative
AmeriGas Propane
02.2010 - 02.2020
GED -
Cairo High School
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