Kelly Harrington
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career to the next level.
Overview
11
11
years of professional experience
Work History
Customer Service Coordinator
BluePearl Specialty + Emergency Pet Hospital
2023.02 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
Customer Service Representative
First Coast Veterinary Specialists and Emergency
2022.07 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Client Services Manager
World of Animals Veterinary Hospital
2021.06 - 2021.10
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Answered phones and e-mails
- Created staff schedules and processed time off requests
- Time clock corrections
Customer Service Associate
Wawa Inc
2012.11 - 2020.09
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Confer with other supervisors to coordinate operations and activities within or between departments.
Vet Tech/Receptionist
Hickory Veterinary Hospital
2014.01 - 2019.11
- Monitor animals recovering from surgery and notify veterinarians of any unusual changes or symptoms
- Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease
- Hold or restrain animals during veterinary procedures
- Administer medication, immunizations, or blood plasma to animals as prescribed by veterinarians
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Vet Tech
Veterinary Assistant
Steinbach Veterinary Hospital
2017.04 - 2019.01
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
Education
Certification in Paralegal Studies - Paralegal Studies
Ashworth College
Online06.2021
HS Diploma -
Springfield Township HS
Oreland06.2009
Skills
- Cash Handling
- MS Office Expertise
- Clerical Support
- Invoice Verification
- Conflict Resolution Techniques
- Client Relations and Retention
- Exceptional Telephone Etiquette
- Customer Service
- Payment Collection
- Chart Pulling
- Patient Greeting
- Patient Registration
- Reminder Calls
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Coordinator
BluePearl Specialty + Emergency Pet Hospital
2023.02 - Current
Customer Service Representative
First Coast Veterinary Specialists and Emergency
2022.07 - Current
Client Services Manager
World of Animals Veterinary Hospital
2021.06 - 2021.10
Veterinary Assistant
Steinbach Veterinary Hospital
2017.04 - 2019.01
Vet Tech/Receptionist
Hickory Veterinary Hospital
2014.01 - 2019.11
Customer Service Associate
Wawa Inc
2012.11 - 2020.09
Certification in Paralegal Studies - Paralegal Studies
Ashworth College
HS Diploma -
Springfield Township HS
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