Kelly Harwick
Longs,SC
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medication reminders and physically fit to handle any client need. Maintain client care and report any updates to agency for informing client's family maintaining HIPPA.
Knowledgeable warehouse professional bringing many years of experience reviewing incoming and outgoing merchandise, tracking movements, and resolving routine and complex problems. Hardworking and reliable with a good understanding of equipment and computer tracking systems.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
28
28
years of professional experience
Work History
Caregiver/Office Assistant
Visiting Angels of Myrtle Beach
Myrtle Beach, SC
12.2022 - Current
- Provide disabled elderly clients with assistance with personal care, grooming, light housekeeping, light meal preparation, errands and transportation as well as companionship so they are to remain in their personal homes safely.
- Scheduled visits for approximately 100 clients and 70 caregivers to meet up routinely
- Answered telephone calls and assisted callers (clients, caregivers) and reported scheduled changes to all affected parties and documented events into the computer system.
- Maintained files for DHEC accordingly
Call Center Representative
QVC
Myrtle Beach, SC
10.2022 - 11.2022
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Customer Service/Cashier
Walmart SuperCenter
Myrtle Beach, SC
08.2022 - 11.2022
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Team Leader/Distribution Tech
Thermo Fisher Scientific Inc.
Allentown, PA
05.2016 - 07.2022
- Monitored daily workflow to ensure adherence to established policies and procedures and reported information thru tiered accountability meetings
- Coordinated smaller team activities and delegated tasks to ensure efficient completion of projects daily.
- Order Fulfillment, picking, packing and shipping in pharmaceutical's clinical trial division
- Analyzed data from various sources to identify areas of improvement in the department's operations. Implemented immediate changes to address safe work area needs timely
Receiving Inspector/Cell Team Leader/Final Quality Inspector
Honeywell Corp., formerly Allied Signal
Allentown , PA
04.1996 - 03.2016
- Developed processes to improve efficiency in receiving operations.
- Organized storage area for easy access to inventory when needed.
- Compiled data from inspection reports for review by Quality Assurance team.
- Maintained records of incoming materials and supplies in inventory management system.
- Documented all inspections performed according to company guidelines.
- Data Entry, Created work orders, generated warranty discrepancy reports
- Determined Service levels needed to repair and return aircraft wheels to service
- SAP ERP Trainer
- Safety Team Member
- GreenBelt Certified for Lean Practices on Projects
Education
Bachelor of Science - Business Management/Computer Science
Cedar Crest College
Allentown, PA01-2005
Associate of Applied Science - Quality Control And Non Destructive Testing
Spartan College of Aeronautics And Technology
Tulsa, OK03-1989
High School Diploma -
Red Bank Regional High School
Little Silver, NJ06-1987
MBA - Business Administration and Management
Strayer University
Washington, DCSkills
- Incident Reporting
- Meal Preparation
- ADL Assistance
- Compassionate client care
- Order Picking
- Documentation skills
- Cycle counting
- Deadline Adherence
- Package labeling
- Production Scheduling
- Inventory Control
- Prioritization
- Shipping and receiving
- Following FAA and DOT standards
- Task Delegation
- Warehouse Safety
- Following ISO standards
- Following GMP standards
- Work order processing
- Pallet Jack Operation
- Recordkeeping requirements
- Supply Chain Understanding
- Adaptable to change
- Workplace Cleanliness
- Quality Control
- Data Documentation
- Safety Compliance
- Written Communication
- Critical Thinking
- Team building
- Goal Setting
- Quality Assurance
- System Updating
- Database Maintenance
- Problem-solving aptitude
Affiliations
- volunteering with seniors, pets, disabled, veterans etc.
Timeline
Caregiver/Office Assistant
Visiting Angels of Myrtle Beach
12.2022 - Current
Call Center Representative
QVC
10.2022 - 11.2022
Customer Service/Cashier
Walmart SuperCenter
08.2022 - 11.2022
Team Leader/Distribution Tech
Thermo Fisher Scientific Inc.
05.2016 - 07.2022
Receiving Inspector/Cell Team Leader/Final Quality Inspector
Honeywell Corp., formerly Allied Signal
04.1996 - 03.2016
Bachelor of Science - Business Management/Computer Science
Cedar Crest College
Associate of Applied Science - Quality Control And Non Destructive Testing
Spartan College of Aeronautics And Technology
High School Diploma -
Red Bank Regional High School
MBA - Business Administration and Management
Strayer University