Kelly Hasman
San Antonio,TX
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously. Seeking to gain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Administrative Manager for Expo's
Paradise Spas And Outdoor Living
01.2021 - Current
- Oversee comprehensive training programs for administrative personnel, ensuring proficiency in their roles.
- Execute meticulous order entry procedures, ensuring accurate assignment to relevant departments.
- Facilitate commission calculations in adherence to established guidelines and policies.
- Coordinate the seamless provision of required supplies for all events, ensuring optimal functionality.
- Administer the tax exemption program, proficiently issuing refunds and maintaining compliance.
- Curate and maintain a detailed inventory spreadsheet for upcoming shows, optimizing logistical efficiency.
- Lead the implementation of the new processing program within the organization, ensuring a smooth transition.
- Facilitate remote processing of orders, utilizing advanced systems to maintain operational effectiveness.
- Created an organized filing system to manage department documents.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
Operations Manager
Tribus Solutions LLC
07.2020 - 10.2021
- Process creation, Implementation, and Improvement customized to clients current, transition periods, and future growth needs
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Facilitated smooth collaboration between departments through clear communication channels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Continuous Process Improvement Fulfillment Manager/Interdepartmental Liaison/Event Coordinator
SPFM LLC
03.2016 - 07.2020
- Implement the integration of automation of the company's online fulfillment services/systems.
- Improved order accuracy by implementing an efficient inventory management system.
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Reduced shipping errors, resulting in fewer returns and exchanges.
- Collaborated with cross-functional teams to optimize supply chain efficiency and reduce lead times.
- Developed strong relationships with vendors, negotiating favorable terms for procurement of materials and supplies.
- Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Achieved timely order processing by closely monitoring daily output goals against actual production volume.
- Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
- Fostered a culture of teamwork among staff members which led to heightened collaboration, improved morale, and reduced employee turnover rates.
- Collaborated with manufacturing and supply chain management.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Integrated warehouse operations with existing and new business processes.
- Promoted brand at industry events and through ongoing networking efforts.
- Developed creative marketing materials that generated interest and boosted event attendance.
Owner and Operations Manager
Kelly's Quick Cleaning
10.2009 - 11.2015
- Oversight of day-to-day operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Education
B.A. in Biology -
State University of New York College at Brockport
Brockport, NY05.2013
Skills
- Proficient in Excel, Word, PowerPoint, Outlook, Windows and ISO, Safari and IE
- Certified in Spotlight
- Able to perform basic ECG application and cardiac monitoring
- In depth knowledge of genetic and health-related databases
- Problem-Solving
- Remote Office Availability
- Dependable and Responsible
- Excellent Communication
- Clerical Support
- Critical Thinking
- Organizational Skills
Timeline
Administrative Manager for Expo's
Paradise Spas And Outdoor Living
01.2021 - Current
Operations Manager
Tribus Solutions LLC
07.2020 - 10.2021
Continuous Process Improvement Fulfillment Manager/Interdepartmental Liaison/Event Coordinator
SPFM LLC
03.2016 - 07.2020
Owner and Operations Manager
Kelly's Quick Cleaning
10.2009 - 11.2015
B.A. in Biology -
State University of New York College at Brockport
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