Kelly Haugen
Colagte,WI
Summary
With a proven track record at LiveWire Electric Motor Company LLC, I excel in database management skills, I've significantly enhanced inventory strategies and fulfillment processes, achieving notable efficiency improvements in fulfillment operations.
Experienced with inventory allocation and data-driven decision-making to enhance stock efficiency. Utilizes analytical skills to optimize product distribution and minimize waste. Knowledge of supply chain operations, ensuring seamless coordination between departments.
Overview
9
9
years of professional experience
Work History
Senior Fulfillment & Allocation Analyst
LiveWire Electric Motor Company LLC
05.2024 - Current
- Analyze inventory levels and wholesale demand to develop effective allocation strategies.
- Collaborate with supply chain, sales, and operations teams to ensure optimal product distribution and fulfillment.
- Monitor and report on key performance indicators (KPIs) related to fulfillment and allocation processes.
- Identify trends and areas for improvement in inventory management and order fulfillment practices.
- Develop and maintain allocation models and tools to support decision-making via data.
- Conduct regular audits of inventory data to ensure accuracy and reliability.
- Provide insights and recommendations to senior management regarding inventory strategies and fulfillment processes.
- Lead cross-functional projects aimed at improving supply chain efficiency and responsiveness.
- Mentor and train analysts in data analysis techniques and best practices.
- Manage outbound wholesale order books for motorcycles, parts, and accessories.
- Proactively communicate inventory concerns, order delays, supply needs, and warehouse issues using appropriate escalation paths or resolution.
- Work directly with warehouse personnel regarding order processing and efficiency gains.
Senior Customer Dealer Advocate (DCA)
LiveWire Electric Motorcycles LLC
06.2022 - 05.2024
- Regularly communicated with LiveWire dealers to make sure they could operate and sell our product successfully.
- Managed dealership parts and accessories orders. Assisted with placing orders, providing ETAs, facilitating and approving returns.
- Set up and priced new part numbers in our systems as needed.
- Worked closely with Field Sales Management to ensure successful set up and launch of new dealerships.
- Started our local fulfillment center from scratch to facilitate orders from our LiveWire ecommerce website. Fulfilled online orders, maintained warehouse stock, and ran weekly sales reports.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked closely with marketing teams to assist in dealership events. Participated in many dealer shows and bike rallies to promote our product (Sturgis, HD Homecoming, Electric America)
- Onboarded new team members and became a mentor as needed.
- Learned and adapted quickly to new technology and software applications (ex: HubSpot, SAP)
- Demonstrated strong organizational and time management skills while managing multiple projects.
Dealer Service Representative
Harley Davidson Motor Company
04.2018 - 06.2022
- Responsible for interacting professionally with a variety of stake holders via various communication mediums (written and/or verbal).
- Work with stakeholders to promptly and accurately resolve problems and identify and communicate trends.
- Continually meet or exceed minimum pre-established metrics for customer service quality as monitored on a weekly, monthly, and yearly basis.
- Work with multiple internal stakeholders to access available information, conduct research or gather data to solve complex customer inquiries and problems.
- Demonstrate and continuously improve knowledge of all Vehicle, Parts & Accessories, General Merchandise, and other Harley-Davidson programs and procedures.
- Participate in a self-directed work team and hold self and team members accountable to team determined guidelines, rules, and policies in a constructive manner.
- Demonstrated ability to work with minimal supervision.
- Mentored new team members
- Work daily with our International Dealers and assist in their order concerns
- Member of the Bright Ideas team, which supports the ideas of fellow employees to constantly improve the workplace.
- Supported dealers through change management by providing guidance on new processes and technologies introduced by the company, ensuring smooth transitions across the network.
- Collaborated with internal departments to ensure timely delivery of parts and services to dealers.
Automotive Service Advisor
Ewald's Hartford Ford
02.2017 - 04.2018
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Confer with customers by telephone or in person to provide information about services, enter orders, cancel accounts, or obtain details of complaints.
- Review Insurance policy terms to determine whether a particular loss is covered by insurance.
- Ensure that appropriate changes were made to resolve customer's problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or notify them of claim investigation results or any planned adjustments.
- Review claim adjustments with dealers, examining parts claimed to be defective, and approving or disapproving claims.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Consulted with customers to determine best methods to resolve service and billing issues.
Mercedes Repair Shop Manager
Black Forest LLC
06.2016 - 02.2017
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Directed day-to-day operations, including maintenance, equipment functionality and financial management.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Distribute equipment and keep records of item status
- Arrange supplies in order of use to facilitate quick-change procedures for performances.
- Use computers for various applications, such as database management or word processing.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Set up and manage paper and electronic filing systems, record information, update paperwork, and maintain all documents.
- Maintain scheduling and event calendars.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education
High School Diploma -
Menomonee Falls High School
Menomonee Falls06.2007
Cosmetology License - Cosmotology
Classic Beauty College
Phoenix, AZSkills
- Building relationships
- Supply chain optimization
- Mentorship
- Stock management
- Database management
- Delivery scheduling
- Table management
- Shipping and receiving
- Work order management
- Company inventory oversight
Timeline
Senior Fulfillment & Allocation Analyst
LiveWire Electric Motor Company LLC
05.2024 - Current
Senior Customer Dealer Advocate (DCA)
LiveWire Electric Motorcycles LLC
06.2022 - 05.2024
Dealer Service Representative
Harley Davidson Motor Company
04.2018 - 06.2022
Automotive Service Advisor
Ewald's Hartford Ford
02.2017 - 04.2018
Mercedes Repair Shop Manager
Black Forest LLC
06.2016 - 02.2017
High School Diploma -
Menomonee Falls High School
Cosmetology License - Cosmotology
Classic Beauty College
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