Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Hawk

FL

Summary

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across healthcare company environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Human Resources Recruitment Coordinator

Home Instead
03.2024 - Current
  • Increased employee retention by designing and implementing a comprehensive onboarding program for new hires.
  • Streamlined the recruitment process by implementing an applicant tracking system, resulting in reduced timetohire.
  • Reduced recruitment costs by utilizing social media platforms, job boards, and referral programs to attract diverse talent pools.
  • Oversaw the administration of pre-employment assessments, background checks, and reference checks to ensure compliance with company policies.
  • Streamlined internal mobility opportunities by creating a transparent application process for current employees seeking new roles within the organization.
  • Operated and maintained applicant tracking and candidate management systems.
  • Coordinated incoming job requisitions and applications.

HR Generalist

UHS (Universal Health Services)
10.2021 - 04.2023
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
  • Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
  • Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Administered employee benefits programs and assisted with open enrollment.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Advocated for staff members, helping to identify and resolve conflicts.

Site Coordinator | HR Liaison

TeamHealth
01.2020 - 06.2021
  • Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
  • Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
  • Coordinated effectively with vendors for procurement of materials, negotiating favorable terms for project budget optimization purposes.
  • Facilitated smooth project handovers by maintaining accurate documentation and providing comprehensive reports to relevant parties.
  • Accurately documented all onsite issues
  • Maintained database systems to track and analyze operational data.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Receptionist

SunCoast Urgent Care
06.2019 - 01.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Project Coordinator/Maintenance assistant

Solar Source
09.2018 - 05.2019
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Created job files for each project and maintained current data in each file.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Reported issues to property manager so effective resolutions could be put into place.

Scheduling Coordinator | Staff Support | Travel Associate

Envision Healthcare
09.2014 - 09.2018
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Conducted regular audits of scheduled activities to identify discrepancies or areas for improvement in overall process management.
  • Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.

EMR Trainer, HIPAA & OSHA Officer | Billing | Director HIM

Holistic Clinic/Dr. Natalie Ellis
06.2014 - 08.2014
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Developed and implemented successful onboarding program.
  • Designed and delivered web-based, self-directed learning materials.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Established a positive work environment by fostering open communication and teamwork among the billing department staff.

Front Office | Medical Records Clerk

Access Healthcare-Dr. Masood (Family Medical)
02.2012 - 06.2014
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Supported medical staff by providing organized and accurate medical records.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
  • Supported quality improvement initiatives within the healthcare facility by providing accurate and timely data related to patient outcomes, treatment plans, and clinical performance measures.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.

Office Manager | Billing/AP/AR/Collections | HR assistant | Outpatient

Pain Management/Dr. Sidhom
01.2005 - 01.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Education

High School Diploma -

Central High School
Brooksville, FL

Certificate of Completion - Massage Therapy

Bene's Career Academy
Brooksville, FL

Skills

  • HR policies and procedures
  • Onboarding Processes
  • Employee Relations
  • Candidate Sourcing/tracking
  • Talent Acquisition
  • Background Checks
  • Applicant Tracking Systems
  • Employment law knowledge
  • Goal-Oriented
  • Administrative Skills
  • Excel spreadsheets
  • Compliance knowledge
  • Policy Development
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Onboarding, Training, and Development
  • Problem-solving abilities
  • Multitasking
  • Communication/Organizational Skills
  • Exit Interviews and Processes
  • Coaching and Mentoring
  • Conflict Resolution
  • Operations/Staff Management
  • Payroll Processing
  • Employee Recognition Programs
  • Benefits and compensation management
  • Human Resource Information System HRIS

Certification

  • PHR certification, planning to obtain
  • Notary, Florida

Timeline

Human Resources Recruitment Coordinator

Home Instead
03.2024 - Current

HR Generalist

UHS (Universal Health Services)
10.2021 - 04.2023

Site Coordinator | HR Liaison

TeamHealth
01.2020 - 06.2021

Receptionist

SunCoast Urgent Care
06.2019 - 01.2020

Project Coordinator/Maintenance assistant

Solar Source
09.2018 - 05.2019

Scheduling Coordinator | Staff Support | Travel Associate

Envision Healthcare
09.2014 - 09.2018

EMR Trainer, HIPAA & OSHA Officer | Billing | Director HIM

Holistic Clinic/Dr. Natalie Ellis
06.2014 - 08.2014

Front Office | Medical Records Clerk

Access Healthcare-Dr. Masood (Family Medical)
02.2012 - 06.2014

Office Manager | Billing/AP/AR/Collections | HR assistant | Outpatient

Pain Management/Dr. Sidhom
01.2005 - 01.2012

High School Diploma -

Central High School

Certificate of Completion - Massage Therapy

Bene's Career Academy

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Kelly Hawk