Kelly Haxton
San Antonio,TX
Summary
Efficient and precise with a commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization, and data organization for enhanced productivity.
Overview
14
14
years of professional experience
Work History
Data Technician/Analyst
QTC Management
09.2023 - Current
- Analyzed data for errors and missing information on government contracts
- Researched information to complete files for billing, entered all missing information, and completed each event promptly to be billed.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Created spreadsheets for more efficient recordkeeping.
Scheduling Coordinator
Communication By Hand, LLC
01.2019 - Current
- Answered incoming calls, input data for appointments, and schedule interpreters where needed
- Front desk at medical offices, greeting clients, checking clients in and out, verifying insurance, collecting co-payments, updating appointments, filing, converting paper charts to EMR, worked in a variety of offices, family practice, mental health, ob/gyn, gastrology, pediatrics
- Proficient in Mac applications, pages, numbers, and keynote.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Implemented time-blocking and schedule notifications to optimize time management.
Scheduling Coordinator
HealthONE
02.2014 - 01.2016
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Verified patient demographic information, copied documentation and directed to provided information.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
Operations Manager
Sorenson Communications
05.2010 - 12.2010
- Completed reports on performance for every employee, scheduled to fill national needs
- Experience in Microsoft excel and word.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Bachelor of Science - Healthcare Management
College For Healthcare Professionals
San Antonio, TX05.2024
Associate of Applied Science - Interpreting For The Deaf
Front Range Community College
Westminster, CO05.1999
Skills
- Troubleshooting
- Team Oversight
- Database Maintenance
- Customer Service
- Data Analysis
- Strong Work Ethic
- Information Management
- Schedule Management
- Problem-Solving
- Process Improvement
- Performance Monitoring
- Office Administration
- End-Of-Day Reporting
Timeline
Data Technician/Analyst
QTC Management
09.2023 - Current
Scheduling Coordinator
Communication By Hand, LLC
01.2019 - Current
Scheduling Coordinator
HealthONE
02.2014 - 01.2016
Operations Manager
Sorenson Communications
05.2010 - 12.2010
Bachelor of Science - Healthcare Management
College For Healthcare Professionals
Associate of Applied Science - Interpreting For The Deaf
Front Range Community College