Kelly Haydel

Managed all aspects of company from financial management, hiring, inventory and customer service.

• Developed and maintained website and social media to increase online sales.
• Managed team, trained new workers and monitored performance.

• Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of residence and their families.
• Completed new admissions paperwork with resident and families ensuring that they understood financial arrangements and healthcare being provided.
• Gave tours of the facility to potential new residence.
• Completed weekly assessments on residence in appliance with the state requirements.
• Build relationships with outside community representatives and referred residence when needed.

• Admitted residence to the nursing home-completed admit packet with resident or family.
• Handled all family and resident grievances and came up with resolutions.
• Did monthly and quarterly social assessment and documented findings.
• maintained close contact with residents and families as a liaison for needed services.

• Resolved customer complaints promptly and professionally
• Made sure that all employees were present and that the shift was run successfully.
• Managed employee break rotations efficiently.
• Trained new employees
• Oversaw day-to-day operations