Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Haymaker

West Terre Haute,Indiana

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations.

Overview

27
27
years of professional experience

Work History

Operator/Laborer

Dunkley Excavating
West Terre Haute, IN
02.2023 - Current
  • Performed routine maintenance on equipment to ensure optimal performance.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Assisted in the setup of production lines according to customer specifications.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Inspected finished products to verify conformity to quality standards.
  • Learned and followed safety and emergency procedures.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Checked control panel and gauges during equipment operation.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Operated various power tools such as drills and saws safely while following manufacturer's instructions.
  • Operated pallet jacks and forklifts to load and unload supplies and materials.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.

Service Manager

Pilson Automotive Group
Clinton, IN
05.2021 - 01.2023
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Hired and trained service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.

Service Manager

500 Automotive Group
Clinton, IN
01.2011 - 05.2021
  • Created written estimates and obtained customer consent to proceed.
  • Hired and trained service department staff to drive performance.
  • Guided department employees on changes from management.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality and conformance.

Service Advisor

sycamore chevrolet
Terre Haute, IN
09.1998 - 01.2011
  • Answered phone calls and responded to questions and concerns.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Examined records and papers to verify warranty and service contract coverage.

Education

Associate of Applied Science - Automotive Technology

Lincoln Technical Institute - Cromwell
Indianapolis, IN
10.1998

Skills

  • Customer Service
  • Employee Training and Development
  • Verbal and Written Communication
  • Work Planning and Prioritization
  • Relationship Building
  • Service Quality Management
  • Policy and Procedure Enforcement
  • Team Leadership
  • Problem Resolution

Timeline

Operator/Laborer

Dunkley Excavating
02.2023 - Current

Service Manager

Pilson Automotive Group
05.2021 - 01.2023

Service Manager

500 Automotive Group
01.2011 - 05.2021

Service Advisor

sycamore chevrolet
09.1998 - 01.2011

Associate of Applied Science - Automotive Technology

Lincoln Technical Institute - Cromwell

Similar Profiles

CREATE PROFILE
Matthew Haymaker