Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Heagle

Brooklyn Park,Minnesota

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

22
22
years of professional experience

Work History

Director of Clinical Supervision

LYNLAKE CENTERS FOR WELLNESS,
12.2019 - Current
  • Provided guidance and feedback to the leadership team regarding clinical operations, department and specific projects.
  • Recruited, hired and trained interns, providing direct supervision, performance evaluations, ongoing development and continuing training.
  • Fostered excellence by example by being a hands on mentor to clinical staff.
  • Collaborated with an interdisciplinary team to create cross team training and improve relationships and outcomes.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Redesigned workflow processes to increase client and team member satisfaction.

Therapist Network Independent Consultant

MN ADOPT
01.2021 - 01.2022
  • Created company brand messaging, collateral materials, promotional strategies and product commercialization.
  • Specialized in recruiting and interviewing well-qualified Therapist candidates
  • Maintained open communication by presenting regular updates on project status to partners and leadership.
  • Networked with Collateral Partners to increase Agency Visibility.
  • Accomplished multiple tasks within established timeframes.
  • Modified, led and directed project plans to meet organizational needs.

Help Specialist/Therapist Network Coordinator

MNADOPT
06.2018 - 01.2021
  • Designed and Implemented Marketing Strategies for agency
  • Specialized in recruiting and interviewing well-qualified Therapist candidates
  • Maintained open communication by presenting regular updates on project status to partners and leadership
  • Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed client reputation through commitment to customer satisfaction and strong client relationships.
  • Sought ways to improve processes and services provided.

Program Manager

MYHEALTH FOR TEENS
01.2018 - 06.2018
  • Supervised Mental Health Program and Therapists
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Family and Individual Therapist

MIDWEST CENTER
01.2016 - 01.2018
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
  • Introduced meditation, guided imagery and breathing techniques to clients

Therapist/Consultant

DOORWAY COUNSELING
01.2011 - 01.2018
  • Leveraged positive uncertainty and multi-systemic family systems therapy to help clients deal with ambiguity, accept inconsistencies and adopt intuition when making decisions.
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided mental health therapy to individuals, families and couples
  • Responsible for accurate records, including diagnostic assessments, notes and billing
  • Provide consultation to outside agencies/providers

Mental Health Therapist

HEADWAY EMOTIONAL HEALTH SERVICES, Outpatient and School
01.2013 - 01.2016
  • Worked cooperatively with educators, administrators and caregivers to help students reach learning objectives.
  • Coached and trained educators to Implement creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Provided in person training and coaching to school staff on a variety of classroom specific topics.
  • Provided individual and family therapy in outpatient and school settings.
  • Worked with interdisciplinary treatment team to increase client satisfaction and outcomes.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Day Treatment Family Therapist/School Based Mental Health Therapist

PEOPLE INCORPORATED
01.2012 - 01.2013
  • Created trainings for school personnel on a variety of topics including developing student focused policies.
  • Worked on interdisciplinary teams to implement strategies to improve student success.
  • Delivered planned services in context of guidance relationship with supportive counseling.
  • Worked in conjunction with school social workers, case managers, special education staff and other mental health providers.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Mental Health Practitioner

ASSOCIATED CLINIC OF PSYCHOLOGY
01.2011 - 01.2012
  • Evaluated clients and implemented comprehensive treatment plans to enhance mental health.
  • Provided clients with recommendations to community resources.
  • Provided clients with resources and therapeutic options that created safety and security.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Observed and monitored client behavior and responses to treatment.
  • Assessed for crisis and made referrals to higher level of care as needed
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Bilingual Associate Educator

MINNEAPOLIS PUBLIC SCHOOLS
01.2010 - 01.2011
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.
  • Built strong rapport with students through class discussions and academic advisement.


Education

BACHELORS OF ARTS - Journalism and Marketing

SAINT MARY’S UNIVERSITY

MASTERS OF ARTS - Marriage and Family Therapy

COLLEGE OF SAINT THOMAS

Skills

  • Team-Building
  • Problem Anticipation and Resolution
  • Originality and Creativity
  • Team Recruiting, Hiring and Onboarding
  • Program Optimization
  • Interpersonal Communication

Timeline

Therapist Network Independent Consultant

MN ADOPT
01.2021 - 01.2022

Director of Clinical Supervision

LYNLAKE CENTERS FOR WELLNESS,
12.2019 - Current

Help Specialist/Therapist Network Coordinator

MNADOPT
06.2018 - 01.2021

Program Manager

MYHEALTH FOR TEENS
01.2018 - 06.2018

Family and Individual Therapist

MIDWEST CENTER
01.2016 - 01.2018

Mental Health Therapist

HEADWAY EMOTIONAL HEALTH SERVICES, Outpatient and School
01.2013 - 01.2016

Day Treatment Family Therapist/School Based Mental Health Therapist

PEOPLE INCORPORATED
01.2012 - 01.2013

Therapist/Consultant

DOORWAY COUNSELING
01.2011 - 01.2018

Mental Health Practitioner

ASSOCIATED CLINIC OF PSYCHOLOGY
01.2011 - 01.2012

Bilingual Associate Educator

MINNEAPOLIS PUBLIC SCHOOLS
01.2010 - 01.2011

BACHELORS OF ARTS - Journalism and Marketing

SAINT MARY’S UNIVERSITY

MASTERS OF ARTS - Marriage and Family Therapy

COLLEGE OF SAINT THOMAS

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