Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Healey

Moosic,PA

Summary

Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring q project execution and team cohesion.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager Client Policy Operations Support

Maximus
04.2024 - Current
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Developed and implemented strategic plans to achieve company objectives.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.

Manager State Arbitration

Maximus Federal Services
04.2023 - 04.2024
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Developed and implemented strategic plans to achieve company objectives.

Senior Consultant

Maximus Federal Services
04.2012 - 04.2023
  • Adjudicated appeals, including Medicare Secondary Payer (MSP), and wrote decision letters.
  • Was selected to create internal program templates for post-adjudication decision letters, writing and editing documentation to be created and mailed to beneficiaries, their representatives, and other contractors.
  • Acted as a liaison between Maximus and other contractors, such as BCRC (formerly MSPRC), and CRC, for MSP cases.
  • Reviewed inquiries, reopening requests, and Administrative Law Judge (ALJ) remands, and determined which appeals should be reopened and reprocessed.

Education

Bachelor of Arts - English

King's College
Wilkes-Barre, PA
05-2022

J.D. -

New England School of Law
Boston, MA
05-2005

Skills

  • Strong leadership skills
  • Strong client relationships
  • Continuous improvement
  • Issue resolution
  • Time management

Certification

  • PA Bar, admitted November 2006
  • American Health Law Association (AHLA) 2024 Health Care Arbitration Training, completed December 2024

Timeline

Manager Client Policy Operations Support

Maximus
04.2024 - Current

Manager State Arbitration

Maximus Federal Services
04.2023 - 04.2024

Senior Consultant

Maximus Federal Services
04.2012 - 04.2023

Bachelor of Arts - English

King's College

J.D. -

New England School of Law

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