Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Hebert-Sallhofen

Bolton

Summary

Positive high energy service-focused manager dedicated to delivering positive customer experiences to promote loyalty, trust and repeat business. Orchestrates optimal operational needs. Sales leader with sound judgment, excellent planning abilities and unsurpassed interpersonal communication strengths.

Overview

26
26
years of professional experience

Work History

ASSISTANT MANAGER / HEAD SALES LEAD

Forever 21 / Express
10.2022 - 06.2025
  • .Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

CUSTOMER SERVICE SPECIALIST. STYLIST.

Bloomingdale's / Nordstrom
01.2021 - 10.2022
  • Superb customer service.
  • Strive to meet and exceed company goals.
  • Used consultative techniques to understand both employees and customer needs and make strategic recommendations
  • Collected customer feedback
  • Private one on one consulting learning customer needs then fulfilling them through completion.
  • Promote products and excite customers with upcoming specials and exclusive packages available and designed for them.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

VP CORPORATE SALES AND GENERAL MANAGER

Colonial Candies
10.2011 - 01.2021
  • Drove year-over-year business growth while leading operations, strategic vision and long term success.

PROJECT MANAGER

Ostrow Electric Construction
01.1999 - 10.2011
  • Managed construction projects from procurement to commission.

Education

Business Administration

Quinsigamond Community College
Worcester, MA

Skills

  • Performance Monitoring and Evaluation
  • Customer Service and Relations
  • Business Leadership
  • Excellent Communication

Timeline

ASSISTANT MANAGER / HEAD SALES LEAD

Forever 21 / Express
10.2022 - 06.2025

CUSTOMER SERVICE SPECIALIST. STYLIST.

Bloomingdale's / Nordstrom
01.2021 - 10.2022

VP CORPORATE SALES AND GENERAL MANAGER

Colonial Candies
10.2011 - 01.2021

PROJECT MANAGER

Ostrow Electric Construction
01.1999 - 10.2011

Business Administration

Quinsigamond Community College

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