Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Heiman

Topeka,KS

Summary

Experienced leader bringing a wealth of knowledge from 25 years Walmart experience. An adaptable and influential leader, who inspires others to become agents of change and promote innovation in everyday tasks. A leader who fosters a positive, energetic work environment, always striving for the success of the entire team through empowerment and encouragement. Committed to providing a world-class learning environment that promotes professional development and growth. Focused on associate development and increasing performance levels through efficient planning and execution, demonstrating their knack for strategic thinking and problem-solving. Will bring a unique blend of hands-on experience, strategic leadership, and a passion for fostering an innovative, learning-focused work environment.

Overview

15
15
years of professional experience

Work History

Continuous Skills Development Manager

Walmart
06.2022 - Current
  • Managed and coordinated training programs for senior executives, peers, and associates across the organization.
  • Worked closely with management to develop and implement effective training schedules and plans.
  • Developed and implemented an effective onboarding program in collaboration with senior leaders and peers from across the network.
  • Provided coaching and mentoring to business leads, assisting them in their professional development.
  • Created training content, including Associate Work Instructions (AWIs), and scripts for network-wide use.
  • Managed and coordinated upskill training for salaried leaders across the organization.
  • Developed individual development plans for associates using a skills matrix.
  • Created knowledge assessments based on Associate Work Instructions to gauge employee understanding and proficiency.
  • Analyzed data from training materials to identify process gaps requiring up-skilling.
  • Conducted operational audits to ensure the efficiency and effectiveness of training programs.
  • Developed and implemented corrective actions to align business areas with organizational standards.
  • Onboarded and trained new leads, facilitating cross-training functions with experienced associates.

Store Manager

National Vision
05.2021 - 10.2021


  • Efficiently run business in order to meet budget, by controlling expenses and bringing in sales.
  • Manage inventory controls, by accurately inserting data into the POS system, and controlling shrink.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Operations Coach

Walmart
09.2020 - 05.2021
  • Built and maintained a team environment through training and relationships throughout the store.
  • Delivered improved accounting metrics to Market Team resulting in a more efficiently ran business.
  • Led Team Leads to focus on money movements to minimize losses, and maintained tight controls between Money Service Desk, and cash registers.
  • Managed 300 associates in different operations throughout the store
  • Motivated associates by providing clear and consistent feedback and building an inclusive culture.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Conducted counts and audits of inventory to identify and resolve discrepancies in records.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.


Academy Facilitator

Wal-Mart Stores Inc.
09.2016 - 09.2020
  • Focus on training future Wal-Mart leaders, by facilitating them through classroom and salesfloor training. This has included Assistant, Store and Market level management
  • Leading Academy hourly supervisors during delivery of their facilitation, by provided support in their classes and in store processes.
  • Supported a team environment between Academy and Store by providing help and guidance on processes through one best way walks, and working through implement of change
  • Resulting in 90% audit score, being the highest score in the region both 2019 and 2020
  • In an average year I have facilitated 20 classes many of which were 2 weeks long, while still accomplishing facilitation audits on peer facilitators and also hourly facilitators
  • Built partnership with Catchment stores by following up with participants which have come through the Academy, and working side by side with them during Holidays and other busy seasons.
  • Facilitated several classes virtually providing an alternate option to continue training
  • Directly managing 8 hourly supervisors and led up to 300 associates in the stores

Department Manager

Wal-Mart Stores Inc.
10.2011 - 09.2016
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Continuously encouraged all employees within Electronics, Sporting Goods, and Automotive departments to present positive, exemplary image to customers through services we provided in all 3 areas being service departments.
  • Worked with all shifts to maintain instock levels by following processes
  • Trained all new to role department managers in my store before the Academies existed.
  • Developed relationships with customers to provide the best service and know what product they were looking for.
  • Managing 8-10 associates daily.

Assistant Store Manager

Wal-Mart Stores Inc.
09.2008 - 09.2011
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Planned schedules and delegated assignments to meet coverage and service demands
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Assessed job applications and made hiring recommendations to bring in top candidates for key positions
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Managing 10-15 hourly supervisors directly, and many more indirectly as a total store Assistant Manager. Along with up to 300 hourly associates throughout the store

Education

Elementary Education

Emporia State University
Emporia, KS

High School Diploma -

Chanute High School
Chanute, KS
05.2000

Skills

  • Training and Development
  • Planning and Executing
  • Facilitation
  • Team Leadership
  • Written and Oral Communications
  • Content Creation
  • Adaptable in Change Management

Timeline

Continuous Skills Development Manager

Walmart
06.2022 - Current

Store Manager

National Vision
05.2021 - 10.2021

Operations Coach

Walmart
09.2020 - 05.2021

Academy Facilitator

Wal-Mart Stores Inc.
09.2016 - 09.2020

Department Manager

Wal-Mart Stores Inc.
10.2011 - 09.2016

Assistant Store Manager

Wal-Mart Stores Inc.
09.2008 - 09.2011

Elementary Education

Emporia State University

High School Diploma -

Chanute High School

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Kelly Heiman