Kelly Henderson
Santa Barbara,CA
Summary
Dynamic leader with expertise in operations management and staff supervision, honed at Dioji Inc. Excelled in problem resolution and team building, driving efficiency and growth, that aliened with the companies vision. Successfully implemented an environment that fostered employee retention resulting in a reduction in turnover by 20% between 2024-2025. Skilled in customer relations and training, resulting in a collaborative environment that enhances productivity and employee satisfaction.
Overview
8
8
years of professional experience
Work History
General Manager
Dioji Inc.
09.2019 - Current
- Assisted in daily operations, learning workflow processes and safety protocols.
- Supported team members by handling routine administrative tasks efficiently.
- Adapted quickly to new software systems for scheduling and inventory management.
- Collaborated with departments to streamline communication and operational effectiveness.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Nanny
Private Client
06.2017 - 08.2024
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed engaging educational activities to promote cognitive and social development.
- Coordinated schedules for children's extracurricular activities and appointments.
- Communicated effectively with parents regarding children's progress and behavior.
- Managed household tasks including meal preparation, laundry, and organization of play areas.
- Assisted with light housekeeping duties as well as running errands.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Education
No Degree - General Education
Santa Barbara City College
Santa Barbara, CANo Degree - Data Analytics
Google Certificate
01-2026
High School Diploma -
Dos Pueblos High School
Goleta, CA05-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Staff management
- Customer relations
Timeline
General Manager
Dioji Inc.
09.2019 - Current
Nanny
Private Client
06.2017 - 08.2024
No Degree - General Education
Santa Barbara City College
No Degree - Data Analytics
Google Certificate
High School Diploma -
Dos Pueblos High School