Kelly Hernandez
San Antonio
Summary
Responsible, hardworking data entry specialist. With 10+ years experience in customer service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Inventory Sorter
TJ Maxx Distribution Center
San Antonio
08.2025 - Current
- Sorted and organized inventory to ensure efficient processing and retrieval of items.
- Assisted in the preparation of merchandise for shipment to retail locations.
- Conducted routine checks for damaged products and reported findings to management.
- Collaborated with team members to optimize workflow and enhance productivity.
- Maintained a clean and safe work environment in compliance with safety regulations.
Lead Associate
Dollar General
San Antonio
08.2024 - 07.2025
- Assisted customers with product selection and purchase decisions.
- Processed online orders accurately and efficiently.
- Utilized POS systems for tracking sales data, returns, refunds.
- Organized promotional displays throughout the store.
- Performed cash handling duties such as making change and processing payments.
- Provided excellent customer service by addressing inquiries promptly.
Owner
Crespo-Gil Lawn Service
San Antonio
03.2024 - 08.2024
- Provided high-quality lawn care services, including mowing, edging, and leaf blowing.
- Managed client scheduling and service delivery for efficiency and customer satisfaction.
- Handled customer inquiries and resolved issues promptly to maintain strong relationships.
Data Entry Clerk
San Antonio Independent School District (SAISD)
San Antonio
07.2023 - 03.2024
- Keep all student data up to date for Campus with 1,500+ students.
- Providing excellent customer service to parents and students creating a safe, positive, and inviting environment.
- Meet deadlines for grading periods, progress reports and TEA reports.
- Process student withdrawal paperwork.
- File and keep organized all student withdrawal paperwork and TEA reports.
- Be in constant communication with parents and students.
- Work closely with Administrators, Teachers, and co-workers.
- Take part in Attendance committee meetings to keep track of and process attendance records for students with severe attendance issues.
- Work hand in hand with administrators and run reports as requested.
Attendance Clerk
San Antonio Independent School District
San Antonio
08.2021 - 04.2023
- Maintain current attendance records as required by the district and state, including: admissions, qualifications, and registrations.
- Enter absences into the computer.
- Handle correspondence to parents of students who have excessive absences.
- File all excuses for absences.
- Withdrawing students.
- Keep appropriate personnel informed of changes in attendance records.
- Prepare official attendance reports in accordance with district and state policies and procedures.
- Assist the campus secretary in performing all office procedures.
- Receive incoming calls, answer questions, take messages and route to appropriate staff.
- Perform other related duties as assigned.
Case Manager
Homelife and Community Services, Inc.
07.2020 - 07.2021
- Medicaid Waiver Program: Dental, Speech Therapy, Occupational Therapy, Adaptive Aids, Host Home, etc.
- Overseeing a caseload of 30 clients with IDD.
- Coordinating annual meetings with AACOG Service Coordinator to ensure and discuss services needs for clients.
- Ensuring the meetings are held within 45 days of the deadline.
- Communicating with foster caregivers, parents, or family of each individual client on a daily to monthly basis.
- Ensuring that all Medicaid services were up to date and sending proper paperwork needed for each client.
- Contacting Doctors, Dentists, Medical Wholesale, pharmacies for annual amounts needed for each client to ensure that client had enough funds for IPC Year.
- Setting up appointments and informing clients of dates and times. Managing referrals to Speech Therapist, Occupational Therapist, etc.
- Maintaining notes in Task Master Pro for each client reported behaviors, contact, hospitalizations, etc.
- This was a salary position.
Medical Billing & Coding
San Antonio Pediatrics Associates
05.2018 - 06.2020
- ICD-10 codes using an EMR program for a group of Pediatric Doctors.
- Ensuring that proper codes were used and applying them to pt accounts.
- Answering phone for billing questions.
- Calling to collect past due amounts and setting payment arrangements as needed.
- Familiar with ICD9 & ICD10 coding Billing & Coding ( Working on current certification).
- Basic Computer Skills word, familiar with Excel.
- Customer Service.
- Language: Spanish Proficiency, English Proficiency.
Education
GED -
05.2004
Skills
- Filing and organizing
- Microsoft Office
- Medical Terminology
- Computer proficiency
- Typing
- Data entry
- Microsoft Excel
- Customer service
- Organizational skills
Languages
- Spanish
- English
Timeline
Inventory Sorter
TJ Maxx Distribution Center
08.2025 - Current
Lead Associate
Dollar General
08.2024 - 07.2025
Owner
Crespo-Gil Lawn Service
03.2024 - 08.2024
Data Entry Clerk
San Antonio Independent School District (SAISD)
07.2023 - 03.2024
Attendance Clerk
San Antonio Independent School District
08.2021 - 04.2023
Case Manager
Homelife and Community Services, Inc.
07.2020 - 07.2021
Medical Billing & Coding
San Antonio Pediatrics Associates
05.2018 - 06.2020