Kelly Heroman
Waco,TX
Summary
Resourceful Staffing Agent, Manager and HR generalist with expertise in talent acquisition, workforce planning and recruitment strategies. Strengths include knowledge of labor laws, negotiation skills and ability to maintain candidate databases. Have made significant impact through strategic sourcing techniques, improving recruitment processes and building strong relationships within professional networks. In addition, maintained teams of 20+ in retail management and have skills in life insurance Management.
Overview
17
17
years of professional experience
Work History
Staffing Agent and Onboarding Specialist
InterSolutions
Cherry Hill, New Jersey
10.2022 - 03.2025
- Conducted interviews to evaluate candidate qualifications and fit for positions.
- Managed onboarding processes to ensure smooth transitions for new hires.
- Hiring and discharge of employees
- Payroll and time cards
- Communicated with prospective businesses about potential employees skills, where they need improvement and what they excel at.
District Manager
Vitamin Shoppe
Austin, TX
01.2019 - 10.2022
- Supported team in implementing store policies and procedures.
- Assisted in training new employees on customer service standards.
- Monitored inventory levels to ensure product availability and organization.
- Provided feedback on employee performance during team meetings.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
Store Manager
American Eagle
Waco, TX
03.2016 - 01.2019
- Managed daily store operations and ensured compliance with company policies.
- Supervised team members to maintain high levels of customer service.
- Trained new staff on store procedures and company standards.
- Handled customer inquiries and resolved issues in a timely manner.
- Recruited, trained and supervised new employees.
- Conducted regular team meetings to communicate goals and updates effectively.
Customer Service Representative Team Lead
EMSI
Waco, TX
03.2008 - 02.2016
- Assisted team members in resolving customer inquiries and issues effectively.
- Managed daily operations of the customer service team for optimal performance.
- Trained new representatives on company policies and customer service procedures.
- Monitored team performance to ensure adherence to quality standards and protocols.
- Conducted interviews with prospective life insurance applications to determine eligibility
- Audited team member interviews for training purposes and ensuring quality
Education
BBA - Human Resources Management
Tarleton University
Stephenville, TX05-2020
Skills
- Candidate evaluation
- Onboarding processes
- Employee hiring
- Payroll administration
- Client communication
- Talent acquisition
- Time management
- Background checks
- Interviewing techniques
- New hire onboarding
- Team Management
- Money Management
- Customer service
Timeline
Staffing Agent and Onboarding Specialist
InterSolutions
10.2022 - 03.2025
District Manager
Vitamin Shoppe
01.2019 - 10.2022
Store Manager
American Eagle
03.2016 - 01.2019
Customer Service Representative Team Lead
EMSI
03.2008 - 02.2016
BBA - Human Resources Management
Tarleton University
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