Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelly Herrera

Long Beach,CA

Summary

Dynamic and dedicated professional with a proven track record at Trader Joe's, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in multitasking and organization, I thrive in fast-paced environments while fostering positive relationships with clients and colleagues alike.

Overview

8
8
years of professional experience

Work History

Crew Member

Trader Joe's
10.2023 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.

Server

La Michoacana +Crepes
01.2022 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Office Worker

Herrera Bros Trucking Company
01.2017 - 12.2021
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Improved customer satisfaction by addressing inquiries promptly and professionally.
  • Ordered and restocked office supplies to keep staff efficient and on-task.
  • Input data into spreadsheets and databases.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Answered multi-line phone system and forwarded calls to appropriate individuals.

Education

High School Diploma -

Lakewood High School
Lakewood, CA
06-2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Clear communication
  • Attention to detail
  • Customer engagement
  • Flexible schedule
  • Leadership qualities

Languages

Spanish
Full Professional

Timeline

Crew Member

Trader Joe's
10.2023 - Current

Server

La Michoacana +Crepes
01.2022 - 09.2022

Office Worker

Herrera Bros Trucking Company
01.2017 - 12.2021

High School Diploma -

Lakewood High School

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Kelly Herrera