Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelly Herrera

Brooklyn

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Coordinator

Heart to Heart Home Care Agency
02.2023 - Current
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Trained new staff on best practices for patient care and safety protocols.
  • Advocated for patient needs, fostering positive relationships within the healthcare environment.
  • Answered patient assistance calls, assessed needs, and offered qualified support.

Office Support

Heart to Heart Home Care Agency
02.2023 - Current
  • Supported staff members through various administrative tasks, boosting overall productivity within the office.
  • Supported office operations by expertly handling administrative needs.
  • Supported office staff in managing and organizing large volumes of information, ensuring easy access when needed.

Call Center Representative

Heart to Heart Home Care Agency
02.2023 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call traffic while maintaining service quality and customer satisfaction.
  • Assisted in training new team members on procedures and company policies.
  • Streamlined workflow processes to reduce average handling time without compromising quality.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Cashier

Scaturro Supermarket
03.2021 - 2023
  • Processed high-volume transactions efficiently, ensuring minimal wait times for customers.
  • Maintained accurate cash drawers and balanced registers at end of shifts.
  • Trained new team members on operational procedures and customer service standards.

Education

High School Diploma -

New Utretch High School
Brooklyn, NY

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Relationship building
  • Phone and email etiquette
  • Handling complaints

Languages

Spanish
Native or Bilingual

Timeline

Coordinator

Heart to Heart Home Care Agency
02.2023 - Current

Office Support

Heart to Heart Home Care Agency
02.2023 - Current

Call Center Representative

Heart to Heart Home Care Agency
02.2023 - Current

Cashier

Scaturro Supermarket
03.2021 - 2023

High School Diploma -

New Utretch High School

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