Kelly Hicks
Kenai,AK
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than twenty years.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Katy Sheridan, MD, PC
11.2005 - 01.2024
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Prepared and processed patient referrals and transfer requests.
- Printed prescription requests and queries in compliance with practice protocol.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Organized paperwork such as charts and reports for office and patient needs.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Completed clerical duties and tasks for clinic administration.
- Helped patients complete necessary medical forms and documentation.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Education
No Degree -
Long Beach City College
Long Beach, CAHigh School Diploma -
Lakewood High School
Lakewood, CA1975
Skills
- Administrative Support
- Problem-Solving
- Documentation Review
- Payment Scheduling and Collection
- Relationship Building
- Medical Terminology
- Appointment Setting
- Paperwork coordination
- Front Desk Operations
- Supply Ordering
- Letter preparation
- Electronic Recordkeeping
- Inventory Management
- Patient Registration
- Medical Records Verification
- HIPAA Compliance
- Patient Referral
- Office Coordination
- Reminder calls
- Medical Records Management
- Adaptable and Flexible
- Patient Health Information Access
- Customer Service
- Medical Records Maintenance
- Medical Office Procedures
- Calendar and Appointment Management
- Flexible Schedule
- Patient Relations
- Order Purchasing
- Equipment Troubleshooting and Maintenance
- Payment Collection
- Cash Handling
- EMR / EHR
- Medical Recordkeeping
- Patient Scheduling
- Regulatory Documentation
- Documentation and Recordkeeping
- Appointment management
- Insurance Authorizations
- Medical office administration
- Appointment Scheduling
- Records Management
- Inventory Oversight
- Microsoft Office
- Computer Proficiency
- Records Maintenance
- Telephone Etiquette
Timeline
Medical Receptionist
Katy Sheridan, MD, PC
11.2005 - 01.2024
No Degree -
Long Beach City College
High School Diploma -
Lakewood High School
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