Kelly Hill
Laurel Park,NC
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Patient-oriented Nurse with 41 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments.
Overview
44
44
years of professional experience
1
1
Certification
Work History
RN, Emergency Department
Aya Healthcare
06.2017 - Current
- Provided direct patient care, stabilized patients and collaborated with team on next course of action.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Managed care from admission to discharge or transfer to inpatient acute care.
- Provided direct quality care for patients with heart failure, end-stage renal disease, coronary artery disease, acute CVA, STEMI, trauma, DKA, Hypertensive crisis, COVID 19, cardiac arrest, respiratory distress and many other acute disease processes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Implemented medication and IV administration, catheter insertion and airway management.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
RN, Emergency Department
Spartanburg Medical Center
11.2004 - 06.2017
- Provided direct patient care, stabilized patients and collaborated with the team to determine the most appropriate course of action.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Managed care from admission to discharge or transition to acute inpatient setting.
- Managed quality care for patients with heart failure, end-stage renal disease, coronary artery disease, cardiac arrest, acute CVA, respiratory distress, trauma, STEMI, hypertensive crisis, and many other acute medical conditions.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Organized and managed care of patients undergoing various therapies and procedures.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and end of life decisions.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Implemented medication and IV administration, catheter insertion and airway management.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Supported management of concurrent review, discharge planning processes, social services, home care and other post-discharge nee
Program Director
Milestone Healthcare
05.1999 - 08.2004
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones. Coordinated successful JCAHO and CARF surveys.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents.
- Improved success of program by making proactive adjustments to operations.
- Orchestrated smooth and efficient program development by collaborating across reporting departments and with stakeholders.
- Interviewed and hired talented staff across all areas of Acute inpatient rehabilitation unit, inpatient and out patient PT, OT and SLP to increase strengths within already gifted department.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors. Developed and implemented successful strategy for transitioning from cost based Medicare reimbursement to new PPS payment model. This plan was adopted corporate wide.
- Developed and organized routine and special programming for all reporting departments.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Interacted with customers and clients to identify ways to streamline transition of patients from acute care inpatient setting to Acute Inpatient Rehabilitation unit or outpatient therapy department.
Nurse Manager
Charlotte Institute Of Rehabilitation
05.1995 - 05.1999
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Managed 140 nurses and nursing activities in a 90-bed acute inpatient rehabilitation hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards. Was Assistant Director of Nursing and Acting Director of Nursing from 1996 through 1998.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Established and continuously optimized unit schedules and individual work assignments.
- Fostered improvement in staff development, personnel training and standards of patient care. Developed and implemented successful nursing extern program.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Conducted patient assessments and developed treatment plans.
- Engaged and participated in consults, patient care plan development and patient monitoring.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Delivered expert case management, milieu management, medication administration and emergency intervention.
RN Staff Nurse
Magee Rehabilitation Hospital
06.1981 - 05.1995
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Updated patient charts with data such as weekly rehabilitation summaries to keep records current, support accurate treatments and document progress toward rehabilitation goals identified by care team.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Conferred with physicians and all care team members, including the patient and support system to discuss diagnoses and devise well-coordinated rehabilitation goals.
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications, procurement of equipment and supplies and prevention of complications associated with Spinal Cord Injury.
- Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians and care team members.
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection. Coordinated and participated in outpatient Urology Clinic with consulting Neurourologist and pressure sore management and surgical repair as outpatient team member with consulting plastic surgeon.
- Assessed physical, psychological, physiologic and cognitive status of patients.
- Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Implemented medication and IV administration, catheter insertion and airway management.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Managed elements of patient care from admission to discharge or transfer to other units.
- Identified learning needs of patients and families and responded with advocacy and health education.
- Promoted patient independence by teaching self-care skills.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.
- Taught patients how to improve lifestyle choices and awareness of Spinal Cord Injury sequelae and reduce incidence of complications
- Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health in collaboration with care team members.
- Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
- Led successful team comprised of RNs, LPNs and ancillary staff.
- Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition.
Ward Clerk
St. Clare's
05.1978 - 08.1980
- Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.
- Organized paperwork for doctors, nurses and patients.
- Documented latest information in the patient chart
- Organized paperwork such as charts and reports for patient needs.
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Processed lab paperwork and requests according to physicians' orders.
- Facilitated lab orders and medication administration.
- Filled out records, staffing sheets and patient documents.
Education
Bachelor of Science Nursing - Nursing
Villanova University
Villanova, PA05.1981
Skills
- Acute Myocardial Infarction
- Patient Assessments
- Patient Management
- Maintaining Patient Safety Standards
- Privacy and Confidentiality
- Specimen Test Interpretation
- Intramuscular Injections
- Prioritizing Patients
- Ventilator Management
- Medication Side Effect Knowledge
- Height and Weight Measurement
- Emergency Patient Triage
- Patient Stabilization
- Pediatric Advanced Life Support
- Patient Health Information Access
- Endotracheal Intubation
- Conditions Assessment
- Medical Records Management
- Seizure Disorders
- Charting and Clinical Documentation
- Withdrawal Symptoms
- Blood Product Transfusion
- Interpreting EKGs
- Cardiac Arrest
- Discharge Planning
- Wound Care
- NG tube
- Nasogastric Tube Insertion
- Medication Administration
- Disease Processes
- Medical Histories and Vital Statistics
- Acute Illness
- Performing Urinalysis
- 12-Lead EKG Monitoring
- Anesthetic Administration
- Patient Triage
- Staffing Requirements
- Caregiver Education
- Patient Condition Monitoring
- Specialized Healthcare Referrals
- Accurate Documentation
- Delegation and Motivation
- Ulcer Diagnosis and Treatment
- Prescription Drug Recommendations
- Emergency Diagnostics
- Medical Device Prescriptions
- Immunizations and Vaccinations
- Compassionate and Caring
- Community Resource Information
- Coronary Artery Disease Knowledge
- Acute Respiratory Distress Syndrome
- Healthcare Personnel Supervision
- Medical Procedure Preparation
- Project Implementation
- Medical Supply Management
- Diet and Nutrition
- Universal Precautions
- Disaster Site Triaging
- Accurate Dosages
- Emotional Support
- Nursing Assignments
- Manage Cases
- Clear Patient Communication
- Diagnostic Test Evaluations
- Nursing Performance Assessment
- Blood Draw and Sample Collection
- Influenza Prevention and Treatment
- Treatment Recommendations
- Diagnostic Software
- Advanced Cardiac Life Support (ACLS)
- Local and State Regulations
- Updating Medical Charts
- Floor Assignments
- Treatment Planning and Implementation
- Unit Oversight
- Complex Problem-Solving
- PICC Lines
- Healthcare Program Planning
- Insertion Assistance
- Chest Tubes
- Regulatory Compliance
- Nursing Process
Certification
- PALS
- BLS
- ACLS
- TNCC
- NIHSS
- CPI
Timeline
RN, Emergency Department
Aya Healthcare
06.2017 - Current
RN, Emergency Department
Spartanburg Medical Center
11.2004 - 06.2017
Program Director
Milestone Healthcare
05.1999 - 08.2004
Nurse Manager
Charlotte Institute Of Rehabilitation
05.1995 - 05.1999
RN Staff Nurse
Magee Rehabilitation Hospital
06.1981 - 05.1995
Ward Clerk
St. Clare's
05.1978 - 08.1980
Bachelor of Science Nursing - Nursing
Villanova University
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