Kelly Hill
Fort McCoy,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Contractor Licensing Specialist
Marion County BOCC
09.2022 - Current
- Provided service to licensed contractor customers and those who aspire to become licensed contractors with professionalism and expertise
- Coordinated information from the public regarding complaints on contractors for referral to License Review Board and the Department of Business Professional Regulation
- Maintained State and County contractor licensing information
- Received applications from contractors registered in other counties who desire to do business in the county within the construction industry by reciprocity, and review applications for completeness and accuracy
- Maintained files which include applications, insurance and worker’s compensation certifications, correspondence, notices of violations and citations
Medical Records Coordinator/Department Supervisor & OSHA Officer
Ocala Eye PA
06.2016 - 09.2022
- Maintained accuracy, completeness, and security for medical records and health information for 17 doctors amongst 7 locations
- Identified new methods to optimize medical records management.
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
- Improved patient care by accurately maintaining and updating medical records in a timely manner.
- Trained new staff members on proper procedures for managing, organizing, and storing medical records.
- Coordinated yearly OSHA training for all staff to ensure compliance
Patient Account Representative
Sarasota Retina Institute
12.2013 - 05.2016
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Front desk duties: Check in/out, scheduling follow-up appointments, collection of patient copays
- Obtained Insurance Authorizations for out-patient procedures
- Assigned proper diagnoses on insurance claim to ensure accurate billing
- Posted payments and processed refunds.
- Ordered specialty medications
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Coordinate with patient copay assistance programs.
Receptionist
Pediatric Associates of Sarasota
09.2008 - 09.2013
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patient problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Answered central telephone system and directed calls accordingly.
Administrative Assistant
The Renewal Point, Office of Daniel Watts, MD
09.2006 - 08.2008
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Venice Senior High School
Venice, FLSkills
- Customer Service
- Team Supervision
- Administrative Support
- Patient account management
- Problem-Solving
- Multitasking and Organization
- Relationship Building
- Phone and Email Etiquette
- Quality Assurance
- Attention to Detail
- Clear Communication
- Analytical and Critical Thinking
Timeline
Contractor Licensing Specialist
Marion County BOCC
09.2022 - Current
Medical Records Coordinator/Department Supervisor & OSHA Officer
Ocala Eye PA
06.2016 - 09.2022
Patient Account Representative
Sarasota Retina Institute
12.2013 - 05.2016
Receptionist
Pediatric Associates of Sarasota
09.2008 - 09.2013
Administrative Assistant
The Renewal Point, Office of Daniel Watts, MD
09.2006 - 08.2008
High School Diploma -
Venice Senior High School
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