Kelly Hill
New Gloucester
Summary
Reliable employee seeking position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Energetic and organized individual with knack for multi-tasking and problem-solving. Possesses knowledge of office management and administrative support, including scheduling and communication skills. Committed to enhancing office efficiency and contributing to productive work environment.
Overview
36
36
years of professional experience
Work History
Office coordinator/ family entertainment center
Summit Adventures
06.2013 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Identified issues, analyzed information and provided solutions to problems
- Increased customer satisfaction by resolving issues
- Carried out day-to-day duties accurately and efficiently
- Participated in team-building activities to enhance working relationships
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Team Service Manager
Lee Auto Mall
03.1989 - 08.2011
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Education
Cosmetology License -
Bernard's School of Cosmetology
Associate of Art - Travel & Tourism
Andover College
Skills
- Multitasking abilities
- Responsible
- Customer service
- Basic math
- Interpersonal Communication
- Teamwork
- Written Communication
- Flexible & Adaptable
- Conflict resolution
- Critical thinking
Additional Information
For the past four years I have been an avid obstacle course racer. I've learned about exercise, nutrition and developed the skills to do my best.
Timeline
Office coordinator/ family entertainment center
Summit Adventures
06.2013 - Current
Team Service Manager
Lee Auto Mall
03.1989 - 08.2011
Associate of Art - Travel & Tourism
Andover College
Cosmetology License -
Bernard's School of Cosmetology
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