Kelly Hill
Summary
Dynamic professional with a proven track record at Premier Treatment Specialist, excelling in customer service and front office management. Adept at maintaining records and fostering relationships, I leverage strong communication skills and detail-oriented data management to enhance client satisfaction and operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Office Administrative Assistant
Premier Treatment Specialist
05.2020 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Customer Service/Sales Associate
Hills Flooring
03.2011 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Business Owner
Kelly's Cleaning Services
01.2004 - 11.2010
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Education
Certificate - Life And Health Insurance
Nc Insurance Institute
Online05-2024
Skills
- Detail-oriented data management
- Strong spoken communication abilities
- Experienced with Microsoft Office applications
- Proficient in time management
- Maintaining records
- Customer service expertise
- Cross-functional collaboration
- Time management proficiency
- Event planning
- Multitasking Abilities
- Critical thinking
- Computer skills
- Problem-solving abilities
- Front office management
Timeline
Office Administrative Assistant
Premier Treatment Specialist
05.2020 - 05.2025
Customer Service/Sales Associate
Hills Flooring
03.2011 - 02.2020
Business Owner
Kelly's Cleaning Services
01.2004 - 11.2010
Certificate - Life And Health Insurance
Nc Insurance Institute
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