Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Hiller

Lakeland,FL

Summary

Reliable practice manager offering several years of experience working in busy, customer-driven environments. Experienced Medical Coder, knowledgeable in AMA and CMS coding/modifier rules. Certified Medicare coder. Offering an understanding of data confidentiality and HIPAA regulations.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Practice Administrator

Primera Foot and Ankle
Snellville, GA
02.2014 - 04.2018
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Corresponded with insured and workman's comp adjuster to obtain information or inform of account status or changes.
  • Provided guidance on bill coding practices to ensure accurate reimbursement from payers.
  • Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
  • Resolved billing issues promptly to maintain positive relationships with patients.
  • Supervised front office personnel responsible for check in and check out.
  • Participated in continuing education courses relevant to healthcare administration topics.
  • Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
  • Created spreadsheet of all surgeries and clinic patients to insure payments from insurance companies and Medicare.
  • Coordinated with insurance companies to verify coverage for patients and determine any additional fees owed by the patient.
  • Maintained electronic record management (EMR) systems to store data and develop reports.
  • Mentored and coached newly hired team members on office procedures and computer systems.
  • Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
  • Explained policies, procedures and services to patients.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Recruited, hired and trained new facility staff.
  • Maintained records management system to process personnel information and produce reports.

Project Manager/Customer Service Representative

Direct Mail Express
Daytona Beach, FL
02.1991 - 09.2000
  • Managed multiple projects with competing deadlines simultaneously.
  • Provided guidance to team members regarding tasks assigned to them.
  • Developed and maintained project plans, timelines, and budgets.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Advised other departments on best practices related to managing large-scale projects.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

High School Diploma -

Lakeland Senior High School
Lakeland, FL
06-1985

Skills

  • Medical Billing
  • Patient Relations
  • HIPAA Compliance
  • Records Management
  • Workman Comp liaison between clinic and workman comp adjuster
  • New Hire Training
  • Managing medical practices

Certification

  • Certified Medicare Coder

Timeline

Practice Administrator

Primera Foot and Ankle
02.2014 - 04.2018

Project Manager/Customer Service Representative

Direct Mail Express
02.1991 - 09.2000

High School Diploma -

Lakeland Senior High School

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Kelly Hiller