Kelly Hinners
Cincinnati,OH
Summary
Senior UX Designer with expertise in creating user-centered digital experiences for web and mobile platforms. Integrates user research, data analytics, and accessibility standards into design strategies. Leads cross-functional teams to develop wireframes, prototypes, and design solutions that align with business objectives and enhance user engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. UX Designer (Remote)
PNC Bank
Pittsburgh, PA
03.2023 - Current
- Oversee end-to-end development of site concepts, wireframes, prototypes, and interface designs, including delivering responsive web page layouts optimized for user experience.
- Enhanced user experiences for advisors and high-net-worth clients through targeted design strategy and effective digital transformation initiatives.
- Revamped digital experiences for retirement planning, investment monitoring, and relationship management within PNC’s wealth ecosystem, leading to increased user engagement.
- Designed workflows, prototypes, and UI components for wealth-focused tools including portfolio oversight, investment reporting, client onboarding, and fiduciary servicing.
- Develop detailed personas, usage scenarios, wireframes, storyboards, sitemaps, and screen flows to guide design decisions.
- Define goals and translate requirements into user-centric solutions by engaging with clients.
- Design and prototype products to validate functionality/user interaction before launch.
- Present user research findings to internal teams and external stakeholders.
- Conducted stakeholder and user interviews with investment advisors, trust officers, and portfolio management teams to gather insights that informed product direction and design.
Sr. UX Designer (Remote)
Center for Disease Control and Prevention (CDC)
Cincinnati, OH
04.2016 - 03.2023
- Designed and delivered seamless, intuitive mobile applications—including Heat Safety and the Mobile Pocket Guide—with a focus on enhancing user engagement, accessibility, and overall usability.
- Conducted user research and data analysis to inform design concepts, incorporating modern typography, data visualization, and consistent design patterns across mobile and web platforms.
- Optimized application workflows using UX/UI research and mobile design principles, improving user interaction and satisfaction.
- Ensured full Section 508 accessibility compliance across all digital touchpoints, improving inclusivity and user-centered design.
- Developed and tested mobile, intranet, and internet-based applications while maintaining high usability, performance, and design consistency.
- Created low-fidelity wireframes and layouts to enhance structure and readability through strategic organization and visual hierarchy.
- Managed end-to-end project lifecycles, supporting research, strategy, design, development, QA, and deployment.
- Led the visual communication team in publishing COVID-19 websites for NIOSH, ensuring clear, user-focused information delivery.
- Researched, tested, and coordinated integration of new digital products, ensuring seamless alignment with production, security, and client needs.
- Integrated web applications with backend databases and supported deployment of large-scale, web-based transaction systems using application servers.
UX Designer Part-Time (Consultant)
St. Jude Children’s Research Hospital
Memphis, TN
06.2022 - 01.2023
- Revamped hospital campus group tour web application, enhancing usability and overall user experience through targeted design improvements.
- Conducted user research and usability testing to validate design decisions, providing actionable insights that informed future UX strategies.
- Developed wireframes, task flows, and interactive prototypes to enhance application navigation, clarify workflows, and elevate overall usability.
- Applied core principles of interaction design and information architecture to structure content effectively and streamline user journeys.
- Communicated design concepts and prototype functionality to development teams, facilitating accurate translation of UX requirements into final implementation.
- Collaborated with cross-functional teams—including designers, developers, and product stakeholders—to deliver intuitive, user-friendly applications.
- Designed user-centered applications and digital platforms with a strong emphasis on engagement, clarity, and task efficiency.
- Supported design feasibility and front-end development alignment by leveraging working knowledge of HTML, CSS, and JavaScript.
- Identified pain points and implemented research-driven solutions, improving product usability and addressing complex UX challenges effectively.
Digital Designer (Contract)
Axcess Financial E-commerce
Fairfield, OH
12.2014 - 12.2015
- Designed mobile interfaces, responsive wireframes, and UI/UX layouts using industry best practices to optimize usability.
- Designed high-quality applications and page layouts using Adobe Creative Suite.
- Built websites using WordPress while ensuring responsive and intuitive user experiences.
- Increased blog web traffic by 10% through strategic design and user-focused content presentation.
- Integrated blog with social media platforms to boost content reach and optimize audience engagement.
- Increased audience engagement by designing infographics and animations for social media platforms including Google+, Facebook, Instagram, and Twitter.
- Developed visual assets that simplified complex financial concepts, enhancing customer understanding.
- Created content and visual materials for copywriters through research on financial industry trends.
Visual Communication Coordinator
Center for Independent Living Options (CILO)
Cincinnati, OH
02.2009 - 12.2014
- Grew and managed organization’s social media presence on Facebook, enhancing community awareness and participation.
- Designed flyers, brochures, and promotional materials for events and programs to enhance community engagement.
- Promoted peer support group meetings through professionally designed brochures and postcard flyers, improving attendance/outreach.
- Maintained and updated CILO website, ensuring accurate information and promoting programs effectively.
- Led Charitable Foundation initiatives at CILO, promoting programs and enhancing community outreach.
- Built strategic relationships with nonprofits across Greater Cincinnati and Northern Kentucky to support collaborative initiatives.
- Organized fundraisers and benefit events, coordinating menu planning, vendor relations, and logistics for successful execution.
- Developed office applications and documentation in line with government specifications.
Education
Certificate - User Experience Design
Cornell University
Ithaca, NY09-2025
Master of Science - Information Communication Technology
University of Denver
Denver, CO03-2021
Bachelor of Arts - Web Design and Media Arts
Southern New Hampshire University
Manchester, New Hampshire05-2017
Associate of Arts - Graphic Arts
Cincinnati State Community College
Cincinnati, OH05-2012
Skills
- User experience (UX) design
- User interface (UI) design
- Wireframing and prototyping
- Interaction design
- Usability testing
- Mobile and web application design
- UX data analysis
- Agile design sprints
- Figma and Sketch
- Adobe Creative Suite and XD
- HTML5 and CSS3
- 508 compliance expertise
- WordPress development
- Pendo analytics
- Jira and Confluence management
- SharePoint collaboration
- Microsoft Office Suite proficiency
- Stakeholder engagement strategies
- Content strategy
Certification
User Experience Design, Cornell University, Ithaca, NY, 09/25
Technical Proficiencies
Figma, Sketch, Adobe Creative Suite, Adobe XD, HTML6, CSS, WordPress, Common Look (508 compliance software), Confluence, Jira, SharePoint, Pendo, Microsoft Office Suite
Timeline
Sr. UX Designer (Remote)
PNC Bank
03.2023 - Current
UX Designer Part-Time (Consultant)
St. Jude Children’s Research Hospital
06.2022 - 01.2023
Sr. UX Designer (Remote)
Center for Disease Control and Prevention (CDC)
04.2016 - 03.2023
Digital Designer (Contract)
Axcess Financial E-commerce
12.2014 - 12.2015
Visual Communication Coordinator
Center for Independent Living Options (CILO)
02.2009 - 12.2014
Certificate - User Experience Design
Cornell University
Master of Science - Information Communication Technology
University of Denver
Bachelor of Arts - Web Design and Media Arts
Southern New Hampshire University
Associate of Arts - Graphic Arts
Cincinnati State Community College