Kelly Hisey
Peoria,AZ
Summary
Experienced Professional looking to get back into the professional workplace. Strong oral and written communication skills. Prioritizes professionalism, organization and efficiency. Highly dependable, ethical and reliable.
Overview
31
31
years of professional experience
Work History
Live-In Nanny
Private Residence-Peoria, Arizona
07.2018 - Current
- Adapted to parents desired approach to childcare and used positive discipline to encourage age-appropriate development of social and emotional skills
- Develop and implements a daily routine that includes free and structured play time.
- Supports the family by updating the weekly schedule, completing laundry, cooking health meals, ensuring proper pet care, and completing errands including grocery shopping, prescription pickup and dry cleaning
- Manages housekeeping, supervises contractors including lawn care services and completed vehicle and home maintenance as needed
Office Manager
Rush Sports Performance
01.2015 - 07.2018
- Improved office operations by record tracking and data communications
- Performed billing, collection and reporting functions for office
- Completed bi-weekly payroll for10 employees
- Oversaw office inventory activities, including ordering, stocking and shipment receiving
- Compared vendor prices to ensure optimal savings
- Provided complete meeting support, including materials preparation and notes or minute taking
- Handled all incoming business and client requests for information
- Maintained computer and physical filing systems
Business Office Coordinator
Maintenance Masters, Inc.
01.1998 - 07.2013
- Collected, arranged and input information into database system
- Assisted various departments with change by communicating new improvement plans and expectations
- Generated new business leads through direct customer engagement
- Posted customer payments by recording cash, checks and credit card transactions
- Maintained records by imaging invoices, debits and credits
- Verified discrepancies and resolved clients’ billing issues
- Prepared bills receivable, invoices and bank deposits
- Completed bi-weekly payroll for 450 employees
- Established and updated work schedules to account for changing staff levels and expected workloads
Call Center Customer Service Representative
DSM
01.1998 - 01.2002
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust.
Personal Banking Representative
Wells Fargo Bank
01.1994 - 01.1998
- Maintained balancing record with100% rate of accuracy
- Created member account profiles on organization’s online banking program
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Identified sales opportunities and referred customers to branch partners in financial services
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Education
High School Diploma -
Bellflower High School
Bellflower, CA05.1987
Skills
Account reconciliation
Documentation and control
Travel coordination
Office administration
Data entry
Accounts payable and receivable
Administrative support
Telephone and email etiquette
Event planning
Sorting and labeling
Clear oral/written communication
Organizational skills
Clerical support
Microsoft Office
Microsoft Word
Guest services
Customer service
Communication skills
Timeline
Live-In Nanny
Private Residence-Peoria, Arizona
07.2018 - Current
Office Manager
Rush Sports Performance
01.2015 - 07.2018
Business Office Coordinator
Maintenance Masters, Inc.
01.1998 - 07.2013
Call Center Customer Service Representative
DSM
01.1998 - 01.2002
Personal Banking Representative
Wells Fargo Bank
01.1994 - 01.1998
High School Diploma -
Bellflower High School
Similar Profiles
Ernestine WardErnestine Ward
Sr. Site Lead at City of Peoria, ArizonaSr. Site Lead at City of Peoria, Arizona
Joseph VonVolkliJoseph VonVolkli
Temporary Field Crew at City Of Peoria, ArizonaTemporary Field Crew at City Of Peoria, Arizona
ROGER W ALEKSAROGER W ALEKSA
Retired at Peoria, ArizonaRetired at Peoria, Arizona