Kelly Hite
Portland,OR
Summary
Well-coordinated in handling diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Legacy Health
04.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Staffing Specialist
Legacy Health
10.2005 - Current
- Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
- Maintained spreadsheets and databases for workflow operations.
- Answer mulit-line phones in a call center setting
- Work with Charge Nurses and Nursing Supervisors directly to ensure staffing needs throughout the system
Administrative Assistant
Legacy Health
03.2016 - 03.2020
- Tracked and submitted employee time sheets to accounting department for payroll processing.
- Processed financial documents including contracts, expense reports and invoices.
- Monitored daily and weekly schedules and monthly calendar obligations for the Vice President of Marketing & Community Relations and four of her Directors.
- Guided administrative and professional staff through computer and software problems.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Assisted with administrative tasks, including filing, answering phones and update databases.
- Maintained up-to-date department organizational chart.
- Performed complex administrative management of sensitive and confidential issues.
- Scheduled and coordinated meetings and calendars of high-level decision-makers.
Office Manager
Medical Staffing Network
03.2003 - 01.2011
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Interviewed, on-boarded, developed and oversaw daily activities of 8-12 clerical and administrative office personnel.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Provided scheduling and ensured timely and effective allocation of resources and calendars.
- Updated employee paperwork and records.
- Managed office inventory by maintaining documentation of stock.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Oversaw training and daily performance of 8-12+ staff.
- Oversaw daily functions.
Administrative Assistant
Shilo Inn, Portland AIrport
01.2000 - 03.2003
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Guided administrative and professional staff through computer and software problems.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Managed phone calls from clients when the General Manager was unavailable and provided informative answers to questions.
- Managed a team of 8-10 Front Desk Agents, including training and task delegation.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Maintained attendance records, taking note of staff vacation time, sick days and personal days.
- Processed financial documents including contracts, expense reports and invoices.
Education
Bachelor's of Human Services - Social Work
University of Phoenix
Vancouver, WA10 2017
High School Diploma -
Gresham High School
Gresham, OR5 1999
Skills
- Motivational leadership style
- Detail oriented
- Customer service orientation
- Training and coaching
- Office Administration
- Scheduling
- Critical Thinking
- Accounting Skills
- Team Bonding
- Dedicated Team Player
- Workflow Planning
- Microsoft Office Suite
Youth Volleyball Coach
In the fall of 2017, I started as a youth volleyball coach for PPS, within the Roosevelt cluster. I've been coaching since (except during COVID) and the fall of 2022, I coached a 12U team for our local club, North Portland Volleyball Academy.
Timeline
Administrative Assistant
Legacy Health
04.2022 - Current
Administrative Assistant
Legacy Health
03.2016 - 03.2020
Staffing Specialist
Legacy Health
10.2005 - Current
Office Manager
Medical Staffing Network
03.2003 - 01.2011
Administrative Assistant
Shilo Inn, Portland AIrport
01.2000 - 03.2003
Bachelor's of Human Services - Social Work
University of Phoenix
High School Diploma -
Gresham High School