Kelly Hoffman
Epic System Analyst - HIM
Melissa,TX
Summary
Experienced, knowledgeable and educated candidate who can contribute to the company goals and participate in the operational effectiveness of the company. Forward thinker who tends to identify things outside the ordinary or that could cause potential issues. I see change as a challenge and strive to rise and conquer any challenge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
3
3
Certification
Work History
Epic System Analyst-HIM
Christus Health
10.2022 - Current
- Duties include but not limited to plans, designs/builds, tests, implements, and supports the needs of Epic software for the Health Information Management/Revenue Cycle environments
- Participates on cross-functional teams as required to ensure integration and alignment of build, process design, and configuration of workflows
- Provides ongoing support for the application
- Works with end users to solve issues/problems they may be having.
Manager Medical Staff Services
Christus Mother Frances Hospital
07.2021 - 10.2022
- Duties include ensuring proper and timely completion of provider files for presentation to the MEC
- Perform credentialing duties for Sulphur Springs, Winnsboro and Jacksonville ministries
- Coordinate provider onboarding from start to finish
- Maintain provider files with current requirements
- Perform any necessary communication with providers for credentialing purposes
- Coordinate Medical Executive Committee and Medical Staff Committee meetings
- Stay abreast with policy and procedures that pertain to medical staff
- Prepare proposal to create a revenue department out of Medical Staff Service offices for 3 ministries
- Report concerns and issues of providers to corporate CVO when necessary
- Assist providers and assigned representatives with navigation of the MD App system and application/reappointment process.
Credentialing Coordinator
Christus Mother Frances Hospital
01.2019 - 07.2021
- Duties encompassed those listed below along with assisting with Go Live Epic events
- Training additional techs on my current duties aside from credentialing or anything dealing with medical staff in preparation of future credentialing expansion
- During this time, I also worked PRN in other departments within the hospital to learn more about healthcare from other aspects
- I was an ER Tech, ER Registration representative, Med/Surg Desk Tech, and COVID screener for patients and employees
- These positions helped me obtain so much knowledge that assisted me in being able to locate when and where errors could have been made in the flow and process of medical records from beginning to end
- I was also able to assist my director with some of the information flow processes
- Worked with director to identify areas for improvement
- Basically, was the EPIC expert for our department.
Physician Liaison Tech III
Christus Mother Frances Hospital
05.2017 - 01.2019
- Duties include: being responsible for the maintenance and upkeep of the credentialing files for the hospital and timely completion of medical records and reporting
- This involves extensive record review, interaction with physicians, and HIM professionals both internal and external
- Coordinator and recorder for Medical Executive Committee and Medical Staff Committee, coordinate training and cross training for employees in the HIM department, cover director duties when she is unavailable, manage the completion of medical records for two hospitals, ensure the physicians complete all deficiencies within the time specified according to the Rules and Regulations and Hospital Bylaws, coordinate team building exercises, general office and HIM duties
Distribution Clerk
Saputo
01.2016 - 05.2017
- Duties included: Maintained daily shipment schedule to ensure trucks were loaded and cleared for departure within designated time frame, answered phones, completed all appropriate paperwork, inspected incoming shipments for damages of products, sealed outbound trailers, assisted Supervisors with reports.
Work-At-Home Agent
Convergys
01.2014 - 01.2015
- Duties included: Working from a home based office space answering customer calls for customer service issues, billing questions and technical support
- Met or exceeded company set goals for cross selling services or products.
Store Manager
TitleMax
01.2014 - 01.2014
- Duties included: Building relationships with local merchants to refer customers to our location for their title loan needs, performed collection activities including making home visits, contacting customers and references if necessary, maintain all paperwork and balancing activities for the branch, performed title work on all title loans, maintained secure records of customer titles, recruited new customers, coordinated local promotional events, participated in local charitable events as well.
General Manager
Flexi Compras
01.2011 - 01.2013
- Duties included: Building relationships with Walmart customers to assist them in acquiring all their appliance or electronic needs, performed collection activities including making home visits, contacting customers and references if necessary, maintain all paperwork and balancing activities for the branch, performed repair paperwork on all products needing repair, maintained secure records of customer information, recruited new customers, coordinated local promotional events, participated in local charitable events as well.
Acct Mgr. for Group Life & Health
Galyean Insurance Agency
01.2009 - 01.2011
- Duties included: Proposal preparation including acquiring quotes from multiple health care vendors, assisted with customer claims, prepared reports and spreadsheets for the company president, cross sold products.
Physicians Coding, Completion Clerk
Hopkins County Memorial Hospital
01.2007 - 01.2009
Asst. Branch Mgr.
Bank of Texas
01.2006 - 01.2007
Licensed Personal Banker
Chase Bank, N.A.
01.2005 - 01.2006
Service Mgr. II
Wells Fargo Bank, N.A.
01.1995 - 08.2005
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed a team of tellers, personal bankers, and customer service staff, ensuring effective customer interactions that led to additional products being sold existing customers.
- Implemented strict cash handling procedures to reduce costs and increase efficiency on the teller line.
- Increased overall revenue by upselling additional services and products during customer interactions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Ensured compliance with industry regulations by staying current on relevant updates.
- Mentored staff, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Office Manager
Peggy Stephens Bookkeeping and Tax Service
01.1989 - 01.1992
Education
General Studies -
Paris Junior College
Paris, TexasBachelors in Business Management 2018 -
Western Governor’s University Texas
Austin, TexasSkills
- Superior customer service skills
- Exceptional organizational skills
- Generalized office operations
- Computer program functionality (not limited to Microsoft)
- Scheduling
- Training
- Reporting
- Data processing
- Payroll preparation
- Employer tax reporting
- Advanced sales tactics including investments and annuities
- Collection activities
- Custom service focused
- Goal oriented
- Mentoring and team building driven
- Interviewing and orientation experienced
- P&L
- Prospecting new clients
- Budgetary management and operational readiness
- Technical Analysis
- Information Security
- Application integration
- Quality assurance
- Customer relationship management
- End-User Support
- Application Support
- System Upgrades
- System Maintenance
Certification
- Epic HIM Deficiency Tracking Training
- Epic HIM Release of Information Training
- Epic HIM Hospital Coding Training
Recognition Training
- United Way Support Ambassador
- Support Services Patient Experience Ambassador
- Outpatient Experience Ambassador
- Team member Rewards and Recognition Ambassador
- Project Management Certification (CompTIA Project+)
- Phi Theta Kappa member
- PJC Dean’s List and President’s List
- District Manager Distinction Award
- Operational Integrity Award
- Multiple 5 Star Sales Awards
- Team Building Excellence Award
- Multiple Zero Hero Awards
- 2 Sales Recognition Awards (all paid trips to Las Vegas)
- Previously held Series 6 & 63 licenses
- Texas Group I Life & Health
- Multiple Team Building Trainings (Love ‘Em or Lose ‘Em; PACE)
References
- Nathan Ridner, Distribution Center Manager, Saputo Dairy Foods, (903)885-5565
- Jennifer Gregory, President, Galyean Insurance Agency, (903)348-3949
- Monica Kendall, Director of HIM Operations, Christus Health, (903)439-4037
Timeline
Epic System Analyst-HIM
Christus Health
10.2022 - Current
Manager Medical Staff Services
Christus Mother Frances Hospital
07.2021 - 10.2022
Credentialing Coordinator
Christus Mother Frances Hospital
01.2019 - 07.2021
Physician Liaison Tech III
Christus Mother Frances Hospital
05.2017 - 01.2019
Distribution Clerk
Saputo
01.2016 - 05.2017
Work-At-Home Agent
Convergys
01.2014 - 01.2015
Store Manager
TitleMax
01.2014 - 01.2014
General Manager
Flexi Compras
01.2011 - 01.2013
Acct Mgr. for Group Life & Health
Galyean Insurance Agency
01.2009 - 01.2011
Physicians Coding, Completion Clerk
Hopkins County Memorial Hospital
01.2007 - 01.2009
Asst. Branch Mgr.
Bank of Texas
01.2006 - 01.2007
Licensed Personal Banker
Chase Bank, N.A.
01.2005 - 01.2006
Service Mgr. II
Wells Fargo Bank, N.A.
01.1995 - 08.2005
Office Manager
Peggy Stephens Bookkeeping and Tax Service
01.1989 - 01.1992
General Studies -
Paris Junior College
Bachelors in Business Management 2018 -
Western Governor’s University Texas