Kelly Hollifield

Work History

Online Quality Analyst

Telus International

Lake Ozark, MO

03.2021 - Current

Performs a variety of tasks that involve evaluating the relevance, quality, and accuracy of information by performing online research and using online tools while referring to the guidelines provided.
Review the provided query's, responses, and response sources and research them. Answer questions and provide feedback about them.
Shorten and improve concise word definitions for word senses to help users choose their intended meaning when translating ambiguous words.
Proofread given sentences to correct spelling, punctuation and grammar.
Study support materials for each new task type and review the guidelines in great detail.
Complete tasks within the given time frame.

Merchandising Execution Associate

The Home Depot

Osage Beach, MO

07.2018 - Current

Perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance
Stock and replenish merchandise according to store merchandising layouts
Follow merchandising guidelines to present visually appealing displays
Maintain established merchandising standards, including window, sales floor and promotional displays
Complete all daily tasks and special assignments with an efficient and quality-driven approach

Operations Manager

OfficeMax

Shawnee, KS

03.2015 - 06.2018

Responsible for all freight and logistics activities within the store
Maintain store visual and merchandising standards
Perform store opening duties following all cash, security, inventory and labor policies and procedures
Handle day-to-day shipping and receiving, process inventory, and proactively investigate and correct any issues or discrepancies
As the store's Shrink and Safety Captain ensure loss prevention compliance and all policies and procedures are followed
Execute Leader on Duty role and proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture
Utilize advanced selling skills and knowledge including cross-selling of products and services
Partner with the Store Manager and Assistant Store Manager to provide guidance to Logistics associates by facilitating training, feedback, and coaching
Promptly and empathetically handle guest concerns and complaints
Demonstrate integrity and honesty while interacting with guests, team members and managers.

PetsHotel Assistant Manager

PetSmart

Kansas City, MO

07.2015 - 03.2016

Assisting the PetsHotel Manager in overseeing all day-to-day operations of the hotel
Lead, motivate, and encourage a team of dedicated PetsHotel associates to provide an unforgettable customer experience
Genuinely engage with all pets and pet parents, getting to know each visitor, understanding the unique personalities of their pets
Provide unique solutions and additional service options to pet parents to ensure their pet’s stay is as comfortable as possible
Spend quality time with the animals in our care—including feeding, dispensing medication, exercising and, most importantly ensuring safety is our top priority
Ensure a happy, healthy, and clean environment for pets and associates, including regular policy audits.
Foster an environment where pet comfort and safety is of the upmost priority
Partner with the hotel and store leadership on company initiatives and best practices

Pet Products Manager

PetSmart

Kansas City, MO

10.2013 - 03.2015

Leads the Pet Products team and keeps stock organized and on store shelves for customers.
Unloaded and directed truck deliveries 2-3 times per week
Executes pricing, re-organizing, and display set up.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Welcomed customers into the store and helped them locate items.
Determined customer needs by asking relevant questions and listening actively to the responses.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Communicated clear expectations and goals to each team member.

Pet Care Manager

PetSmart

Kansas City, MO

01.2013 - 10.2013

Managing the Pet Care department, directed the team of Pet Care Associates and oversees the health and safety of the live pets in the store.
Priced merchandise, stocked shelves and took inventory of supplies.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Mentored new sales associates to contribute to the store’s positive culture.
Communicated clear expectations and goals to each team member.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Pet Care Specialist

PetSmart

Kansas City, MO

08.2011 - 01.2013

Cared for all live small pets in the store. Duties include feeding pets, cleaning, providing medication, and providing vital information about the animals to prospective customers
Ensure proper care for all aquatic life in the store, drive sales by assisting and providing education for Pet Parents
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.

Cashier

PetSmart

Kansas City, MO

6 2010 - 7 2011

Provided excellent customer service by greeting customers upon arrival and ensuring they had an outstanding shopping experience upon check-out.
Created sincere connections with customers by providing energetic customer service.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Verified that all customers received receipts for their purchases.
Cleaned and organized the store, including the checkout desk and displays.

Summary

Overview

Work History

Online Quality Analyst

Merchandising Execution Associate

Operations Manager

PetsHotel Assistant Manager

Pet Products Manager

Pet Care Manager

Pet Care Specialist

Cashier

Education

High School Diploma - undefined

Skills

Work Availability

Timeline

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