Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Kelly House

Nampa,ID

Summary

Dynamic Regional Sales Manager with a proven track record at Mondelez International, enhancing market share and spearheading territory expansion. Expert in strategic planning and sales leadership, adept at fostering client relationships and mentoring teams for peak performance. Achieved significant sales growth through innovative strategies and effective negotiation, demonstrating exceptional analytical thinking and customer service skills.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Regional Sales Manager

Mondelez International
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.

Store Manager

Walgreens Boots Alliance
03.2008 - 09.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Hair Stylist

Strands Beauty Salon
01.2003 - 03.2008
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Distributed business cards outside of salon to generate new business.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
  • Organized and participated in local beauty events, enhancing salon's community presence.
  • Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Initiated referral program, significantly increasing new client acquisition.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Implemented feedback system, leading to improved service quality and customer experience.
  • Increased client base with innovative hairstyling techniques and trends.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Collaborated with salon team to organize promotional events, driving increased foot traffic.
  • Negotiated with suppliers to obtain high-quality products at competitive prices.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Developed loyalty program, encouraging repeat visits and fostering strong client base.
  • Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Leveraged social media platforms to showcase work and attract broader clientele.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed loyal following of clients by providing high-quality services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Used social media platforms to promote salon and services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Increased revenue through effective customer service and inventory management.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.

Education

California State Board Of Cosmetology License - Cosmetology

Estes Institute of Cosemetology
Visalia, CA
06.2002

Associate Of Arts - Businezs

College of The Sequoias
Visalia, CA
06.1998

High School Diploma - General Studies

Golden West High School
Visalia, CA
06.1995

Skills

  • Sales leadership
  • Customer service
  • Strategic planning
  • Business development and planning
  • Sales expertise
  • Business development
  • Relationship selling
  • Training and mentoring
  • Account development
  • Account management
  • Territory expansion
  • Project management
  • Operations
  • Sales initiatives and techniques
  • Analytical thinking
  • Sales tracking
  • Competitive analysis
  • Competitor analysis
  • Effective multitasking
  • Territory management
  • Territory growth
  • Client account management
  • Product knowledge
  • Negotiation and persuasion
  • Goal setting
  • Conflict resolution
  • Customer base development
  • Sales coaching
  • Customer support
  • Customer needs assessment
  • Goals and performance
  • Performance evaluation
  • Direct sales
  • Decision-making
  • Professional demeanor
  • Motivational and inspirational
  • Product expertise
  • Process improvement
  • Strategy development
  • Staff management
  • Budget management
  • Order management
  • Sales forecasting
  • Product development
  • Network development
  • Staff coordination
  • Market research
  • Revenue generation
  • Inventory coordination
  • Forecasting skills
  • Trend analysis
  • Managing quotas
  • Staff training
  • Distributor base development
  • Performance evaluations
  • Vendor management
  • Systems and software expertise
  • Team building
  • Product and service sales
  • Territory and account management

Certification

Federal and State of Idaho Pharmaceutical Tech License

Timeline

Store Manager

Walgreens Boots Alliance
03.2008 - 09.2024

Hair Stylist

Strands Beauty Salon
01.2003 - 03.2008

Regional Sales Manager

Mondelez International

California State Board Of Cosmetology License - Cosmetology

Estes Institute of Cosemetology

Associate Of Arts - Businezs

College of The Sequoias

High School Diploma - General Studies

Golden West High School

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Kelly House