Kelly Houseman
Grand Rapids,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic and results-oriented, I excelled at Acxion Foodservice by spearheading strategic sales planning and customer relationship development, leading to business growth. My expertise in CRM tools and analytical problem-solving drove operational efficiencies and enhanced service excellence.
Achieved notable success in high-stress situations, demonstrating exceptional project execution and budget oversight skills.
Experienced with managing business operations, leading teams, and driving strategic initiatives. Track record of fostering team collaboration and achieving operational excellence.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices.
Overview
12
12
years of professional experience
Work History
Gordon Food Service Sales Support Business Manager
Acxion Foodservice
04.2021 - 01.2025
- Worked in conjunction with the Distributor VP of Sales in identifying and meeting our mutual client/distributor sales goals . Developed solutions to sales challenges and maximized business opportunities.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Attended product and sales training events to consistently increase product knowledge.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams. Maintained contract dates to ensure all contracts were renewed on time.
- Successfully managed high-stress situations, such as product shortages or major customer complaints, by coordinating resources and collaborating effectively with various teams to resolve issues promptly.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared point of sale materials on behalf of clients showing credibility of products while adhering to GFS Marketing Standards.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responsible for overseeing all aspects of the GFS US trade shows, from initial planning and budgeting to the event's execution and post-show analysis, including securing exhibitors, managing logistics, marketing the event, and ensuring a successful experience for both attendees and exhibitors
Gordon Food Service Regional Sales Assistant
KeyImpact Sales & Systems
01.2016 - 03.2021
- Developed sales presentations for clients, resulting in increased interest and subsequent sales growth.
- Utilized CRM software maintain open/active products by distribution center..
- Negotiated travel contracts with vendors, securing favorable terms that contributed to cost savings for the company.
- Streamlined administrative processes within the department, reducing time spent on routine tasks and increasing focus on revenue-generating activities.
- Sample Order Processing: Entering sample orders, generating invoices, and tracking order status to provide accurate information for client deductions.
Regional Sales Assistant
KeyImpact Sales & Systems Inc.
09.2012 - 12.2015
- Customer Data Management : Maintaining accurate customer information in CRM systems, updating contact details, and managing customer accounts.
- Sample Order Processing: Entering sample orders, generating invoices, and tracking order status.
- Phone Management: Answering sales inquiries, directing calls to appropriate sales representatives, and taking messages.
- Sales Reporting: Compiling sales data, generating reports on sales performance, and analyzing key metrics.
- Document Management: Preparing sales proposals, creating presentations, and maintaining sales-related documentation.
Education
No Degree - Accounting/Business Administration
Davenport University
Midland, MichiganSkills
- Service Excellence
- Analytical Problem Solving
- Project Execution
- Budget Oversight
- Engaging Sales Presentations
- Reporting Proficiency
- Strategic Business Development
- Strategic Sales Planning
- Customer Relationship Development
- Proficient in CRM Tools
- New Product Introductions
- Proficient in Creating Documentation
Timeline
Gordon Food Service Sales Support Business Manager
Acxion Foodservice
04.2021 - 01.2025
Gordon Food Service Regional Sales Assistant
KeyImpact Sales & Systems
01.2016 - 03.2021
Regional Sales Assistant
KeyImpact Sales & Systems Inc.
09.2012 - 12.2015
No Degree - Accounting/Business Administration
Davenport University
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