Kelly Housley
Austin,Texas
Summary
Experienced leader and problem-solver dedicated to maximizing efficiency and elevating guest experiences. Boasting 6+ years of management expertise and customer service, proactive, hardworking, and relentlessly pursuing ongoing operational enhancements. I aim to optimize processes and consistently surpass expectations by delivering exceptional results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Studio Assistant and Teacher
The Art Garage
06.2024 - Current
- Collaborate with a team in a positive environment, ensuring effective communication with management.
- Manage studio operations by creating daily task schedules.
- Provide excellent hospitality with over 50 customer interactions daily.
- Interact professionally with parents and children, fostering a fun and engaging creative experience.
- Manage cash register operations, ensuring accurate transactions and maintaining financial integrity.
- Oversee inventory and scheduling, ensuring the studio and gift shop are well-stocked and efficiently managed.
Art Educator
Austin Independent School District, Barbara Jordan Elementary School
08.2023 - Current
- Designed and implemented creative systems encouraging innovative thinking and digital literacy, adhering to city and state policies.
- Utilized various digital tools and software (e.g., Microsoft Office Suite, project management software) to create visually engaging reports and presentations
- Demonstrated capability to function effectively within a professional team, fulfilling responsibilities to colleagues and fostering a positive and supportive atmosphere with open communication.
- Developed strong communication skills by explaining complex concepts in a clear, accessible manner to diverse audiences
- Led projects that required project management skills, coordinating with multiple stakeholders, including administrators, students, and other faculty.
Apartment Leasing Consultant
Scion Group, Lark Austin
02.2020 - 12.2022
- Distributed and followed up on tenant renewal notices for 500+ residents.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
Commissioned Muralist
The Scion Group, Lark Austin
09.2022 - 12.2022
- Designed and executed captivating presentations and visual materials using digital tools (e.g., Microsoft PowerPoint, Adobe Creative Suite), enhancing the professionalism and aesthetics of executive communications
- Directed the meticulous organization and preparation of meeting sites and events, prioritizing safety measures and ensuring a secure and efficient working environment for all attendees.
Assistant Manager
N's Thai Food
04.2020 - 08.2020
- Orchestrated marketing channels with internal and external stakeholders, utilizing email, contact management systems, social media, and phone interactions to ensure prompt responses and convey clear information
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Demonstrated exceptional interpersonal and communication skills, fostering positive relationships with clients and partners, and contributing to the organization's success
- Leveraged digital tools proficiently to track tasks, monitor feedback, and facilitate smooth administrative operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Customer Experience Specialist
Fetch & Friskers Pet Shop and Barkery
02.2017 - 06.2018
- Efficiently handled financial transactions, encompassing budgeting, invoicing, and expense reporting, ensuring precision and expedience
- Exhibited excellent people skills during interaction with employees and customers.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Demonstrated software and tool functionality to team members, instilling confidence and facilitating informed decision-making
- Upheld the cleanliness and organization of the office environment, contributing to an inviting and well-structured workspace.
Education
Bachelor of Fine Arts in Visual Art Studies - Visual Art Education
University of Texas At Austin
Austin, Texas05.2023
Skills
- Customer service and satisfaction
- Workload Management
- Staff Development
- Office Administration
- Marketing knowledge
- Recruiting and interviewing
Certification
Texas Education Agency (TEA) Educator Certified
Timeline
Studio Assistant and Teacher
The Art Garage
06.2024 - Current
Art Educator
Austin Independent School District, Barbara Jordan Elementary School
08.2023 - Current
Commissioned Muralist
The Scion Group, Lark Austin
09.2022 - 12.2022
Assistant Manager
N's Thai Food
04.2020 - 08.2020
Apartment Leasing Consultant
Scion Group, Lark Austin
02.2020 - 12.2022
Customer Experience Specialist
Fetch & Friskers Pet Shop and Barkery
02.2017 - 06.2018
Bachelor of Fine Arts in Visual Art Studies - Visual Art Education
University of Texas At Austin
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