Kelly Houth
Lowell,MA
Summary
Driven Pharmacy Technician with 10+ years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
10
10
years of professional experience
Work History
Lead Certified Pharmacy Technician/Supervisor
Health Care Family Pharmacy
06.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Supervised 5+ pharmacy technicians and coordinated day-to-day assignments.
- Set up and modified patient profiles in Enterprise and liberty to include current information such as medications and insurance details.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Certified Pharmacy Technician
Alexanders Pharmacy
04.2014 - 06.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Master Aesthetician - Master Aesthetician
Catherine Hinds Institute of Esthetics
Woburn, MA11.2023
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA06.2009
Skills
- Problem Solving
- Quality Assurance
- HIPAA Compliance
- Medication Storage
- Medication Dispensing
- Staff Training
- Organizational Skills
- Order Processing
- Customer Service
- Insurance Billing
- Adaptability
- Attention to Detail
- Pharmacy Software Proficiency
- Team Leadership
- Pharmacy Operations Management
Timeline
Lead Certified Pharmacy Technician/Supervisor
Health Care Family Pharmacy
06.2019 - Current
Certified Pharmacy Technician
Alexanders Pharmacy
04.2014 - 06.2019
Master Aesthetician - Master Aesthetician
Catherine Hinds Institute of Esthetics
High School Diploma -
Greater Lowell Technical High School
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