Kelly Howe
Saint Louis
Summary
Dynamic leader with a proven track record at Beleaf Medical, adept in staff management and inventory control. Excelled in fostering team unity and maintaining high customer satisfaction, demonstrating adaptability and a keen eye for detail. Spearheaded successful partnerships, boosting customer retention and compliance with industry standards. Endlessly motivated to keep growing in this company and industry.
Overview
26
26
years of professional experience
Work History
Supervisor
Beleaf Medical
04.2022 - Current
- Oversee daily operations of the shop ensuring smooth customer flow and timely completion of daily tasks.
- A strong leader with a cool head, motivating staff and fostering a unified team with collective goals.
- Maintain customer satisfaction answering inquiries (of all kind), addressing issues (of all kind), finding solutions right for all parties. Cool head again comes in handy.
- Oversee compliance with industry regulations. Along with constant inventory oversight, ensuring we are compliant from the moment a customer checks in until the moment they check out. Keeping up with the ever changing cannabis world without missing a beat. Always on my toes.
- Maintain inventory management processes, ensuring the vault is well organized, rotating stock as necessary, setting standards that are easy to follow and keep up.
- Cultivate and grow positive relationships with vendors- drivers and reps to encourage strong working relationships based on mutual respect.
- Consistent outreach to neighboring businesses and leaders spearheading partnerships and promotions.
Product Specialist
Beleaf Medical
04.2021 - 04.2022
- Educated eager patients on all things cannabis. Helped lift a long held stigma for more trepidatious patients in need.
- Spearheaded partnerships with neighboring businesses and med card companies to facilitate med card sign ups when the need was great. Personally recruited hundreds of med patients.
- Boosted customer retention by providing exceptional product knowledge and empathy. Leading by example, helping to create good vibes and happy experiences for customers of all stripes.
- Helped bust a union effort. True Story.
- We were open from 11am-7pm 6 days/week. It was adorable.
Bartender Shift Manager
Jack Patrick’s Bar & Grill
05.2014 - 03.2020
- Served a high volume of drinks and food very quickly, all the time.
- Stocked beer, booze, ice, etc, cleaned bathrooms, so much puke...no support staff...to be a bartender at Jack Patrick's one must be rather badass.
- Told jokes, sang songs, served as resident psychologist for so many regulars.
- Successfully resolved customer complaints, most often with kindness, but tough when necessary. No better way to build patience and resolve than reasoning with drunk people on the regular.
Bartender
Maggie O’ Brien’s
11.2011 - 05.2014
- Day time barkeep, a whole different animal. Busy lunches give way to day time drinkers.
- I told jokes and sang songs here too...I do that everywhere.
- Tending bar here prepared me for my current job immensely. Daytime drinkers require far more patience than the night timers!
Bartender/Lead Vocalist
Rose’s Turn, Don’t Tell Mama, Brandy’s
08.2001 - 10.2010
- I was a singing bartender in New York City for many years. Sang to and served thousands of people over the years. Pretty sick gig.
Marketing Representative/Sales Representative
Anheuser-Busch
06.1999 - 08.2001
- Created and executed specific marketing campaigns, running a variety of events across the city and reporting on their success, offering suggestions for future improvement .
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Early successes led to a quick promotion from marketing team to sales rep.
- Surpassed set goals in my first six months in sales, but resigned to entertain the people! Still it is this first job out of college that inspired my pounding the pavement to drum up business in the early day at Swade.
Education
Bachelor of Arts - Theater Arts
Stephens College
Columbia, MO05-1999
Skills
- Goal oriented
- Adaptability and flexibility
- Staff management
- Active listening
- Customer service
- Task prioritization
- Decision-making
- Reliability
- Attention to detail
- Inventory control
- Relationship building
- Financial management
Timeline
Supervisor
Beleaf Medical
04.2022 - Current
Product Specialist
Beleaf Medical
04.2021 - 04.2022
Bartender Shift Manager
Jack Patrick’s Bar & Grill
05.2014 - 03.2020
Bartender
Maggie O’ Brien’s
11.2011 - 05.2014
Bartender/Lead Vocalist
Rose’s Turn, Don’t Tell Mama, Brandy’s
08.2001 - 10.2010
Marketing Representative/Sales Representative
Anheuser-Busch
06.1999 - 08.2001
Bachelor of Arts - Theater Arts
Stephens College
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