Kelly Howland
Lake Havasu City,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Barn Manager
Stables At Tamaya
04.2021 - 05.2023
- Improved horse care quality by implementing a comprehensive health monitoring and maintenance program.
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
- Reduced horse-related injuries by establishing safety protocols for staff and visitors.
- Implemented effective feeding programs tailored to individual horses nutritional needs, resulting in improved performance and overall health.
- Managed budgets and financial matters related to the barn's operation while maximizing cost-efficiency without sacrificing quality of care or services provided.
- Assisted in hosting equestrian events at the facility by coordinating logistics such as venue setup, participant registration, hospitality services delivery among others.
- Established long-lasting relationships with clients by consistently delivering exceptional care for trail riders and guests, maintaining open lines of communication.
- Monitored overall health and well-being of 67 horses and other livestock, paying attention to signs of concern.
- Trained and supervised 20 barn workers in animal care procedures, maintenance duties and safety precautions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Seasonal Ranch Cook
Rumney Ranch
01.2021 - 04.2021
- Streamlined kitchen operations with effective communication to crew to create desired meals.
- Serve 3 meals a day to ranch crew of 20 members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
- Maintained high standards of cleanliness and sanitation in the kitchen.
- Achieved cost efficiency by implementing effective budgeting and resource allocation strategies in the kitchen.
- Prepared meals that were delivered and catered to onsite jobs in pastures, using landmarks to locate ranch crew.
- Maintained a thriving garden of seasonal vegetables, implementing various uses in recipes to reduce grocery cost.
- Assisted in care for orphaned livestock, reporting and requesting any needs to be met to ranch owners.
- Took on various roles in ranch operations when needed to ensure productivity.
Waitress
Bluewater Seafood Market & Grill
09.2017 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Education
Frank W. Cox High School
Virginia Beach, VA06.2009
Skills
- Barn Management
- Horse training
- Personnel Oversight
- Animal welfare
- Menu Recommendations
- High-volume dining
- Time Management
- Hospitality service expertise
- File Organization
- Project Management
- Researching skills
- Departmental support
References
Connie Collis
owner/operator Tamaya Horse Rehab
505-269-5410
Suzy Wright
ranch owner Rumney Ranch
406-450-3098
Audrey Kate
manager Bluewater Seafood
207-939-7099
Gregg Marcantel
volunteer Tamaya Horse rehab/ retired police captain/ U.S Marine
505-362-6042
Timeline
Barn Manager
Stables At Tamaya
04.2021 - 05.2023
Seasonal Ranch Cook
Rumney Ranch
01.2021 - 04.2021
Waitress
Bluewater Seafood Market & Grill
09.2017 - 03.2020
Frank W. Cox High School
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