Hi, I’m
Kelly Hughes
Medical customer service remote
Christiansburg,VA
Attachment is the great fabricator of illusions; reality can be attained only by someone who is detached.
Simone Weil
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
years of professional experience
Work History
PAIN CARE CENTER
Front Desk Office Manager
09.2020 - 03.2022
Job overview
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments
- Delivered services to customer locations within specific timeframes
- Passionate about learning and committed to continual improvement
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proved successful working within tight deadlines and fast-paced environment
- Proven ability to learn quickly and adapt to new situations
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Strengthened communication skills through regular interactions with others
- Identified issues, analyzed information and provided solutions to problems
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Adaptable and proficient in learning new concepts quickly and efficiently
- Worked effectively in fast-paced environments
- Excellent communication skills, both verbal and written
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
Carilion Clinic Otolaryngology
Registered Medical Assistant
09.2016 - 06.2019
Job overview
- Triage patients that had a variety of ENT condition, head and neck cancers, skin cancers, including melanoma and simple in office procedures, post opts including dressing changes, wound care and suture and staple removal
- Assisted Physicians with simple procedures, biopsies while complying with HIPAA and JACO standards
- Scribed for Physicians during routine office visits, procedures
- Prior authorization, medication refills, assisted in scheduling surgeries and peer to peer with insurance companies for providers
- Also checked patients in, checked patients out, insurance verifications and other front office responsibilities
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures and care plan instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Express Employment (temp Position)
Certified Clinical Medical Assistant
02.2018 - 06.2018
Job overview
- Lewis Gale Regional Health System - work in orthopedics
- Assisted Physicians with simple procedures, biopsies while complying with HIPAA and JACO standards
- Scribed for Physicians during routine office visits, procedures
- Prior authorization, medication refills, assisted in scheduling surgeries and peer to peer with insurance companies for providers
- Also checked patients in, checked patients out, insurance verifications and other front office responsibilities
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Compiled necessary documents for surgical billing packages.
- Collected and documented patient medical information such as blood pressure and weight
- Prepared and administered medications to alleviate patient symptoms
- Documented vital signs and health history for patients in clinic and hospital environments
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Called and faxed pharmacies to submit prescriptions and refills
- Taught patients about medications, procedures, and care plan instructions
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Sanitized, restocked, and organized exam rooms and medical equipment
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Obtained client medical history, medication information, symptoms, and allergies
- Completed clinical procedures and gathered patient data for interpretation by physician
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Ridgeview Dermatology
Registered Medical Assistant
06.2015 - 07.2017
Job overview
- Triage patients that had variety of different skin conditions which also include different types of skin cancers including melanoma.
- Assisted Physicians during biopsies and other minor procedures
- Scribed for physician during physical exams and procedures
- Treated patients for follow up nurse visits for suture removal, treatment for skin lesions such as warts.
- Also assisted in wound checks and bandage changes
- Assisted physician during Mohs surgical consultations.
- Preformed Phlebotomy procedures on children as well as adults
- Sterile dressing changes
- Data Entry, prescription refill and prescription verification with patients' insurance companies and prior authorization for medications
- Scheduling general appointments as well as scheduling patients for Mohs surgery and their post-op wound check and bandage change.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Prepared and administered medications to alleviate patient symptoms
- Documented vital signs and health history for patients in clinic and hospital environments
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Called and faxed pharmacies to submit prescriptions and refills
- Taught patients about medications, procedures, and care plan instructions
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Sanitized, restocked, and organized exam rooms and medical equipment
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Obtained client medical history, medication information, symptoms, and allergies
- Completed clinical procedures and gathered patient data for interpretation by physician
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Performed medical records management, including filing, organizing and scanning documents
- Verified patient insurance coverage and collected required co-payments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Implemented care and efficiency improvements to support and enhance office operations
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Oriented and trained new staff on proper procedures and policies
- Prepared lab specimens for diagnostic evaluation
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Collected pertinent data and calculations to aid physician in interpreting results
- Followed appropriate procedures to minimize patient's exposure to radiation
Education
ECPI University, Greensboro, NC
Associate of Science from Medical Assistant
10.2014
University Overview
- Honor Roll full 18n months
- Dean's List 2014
- 3.7 GPA
-
Skills
- Office Management/ Medical Records
- Pharmacology
- Medical Coding and Medical Billing
- Insurance Verification
- Allscripts, Epic
- Microsoft Office
- Telemarketing/ Call center
- Scheduling for procedures
- Medical Terminology
- Account Updates
- Complex Problem-Solving
- Completing Insurance Forms
- Medical terminology understanding
- Front desk operations
- Knowledge of medical and psychiatric terminology
- Excellent Communication
- Critical Thinking
- Good Telephone Etiquette
- Medical Response
- Medical Reporting
- Medical Insurance
- Medical Communications
- Medical Dictionary
- Medical Recordkeeping
- Medical Sales
- Medical Consultation
- Medical Imaging
- Medical Documentation
- Medical Coverage
- Medical Privacy
- Medical Technology
- Medical Software
- Office Management/ Medical Records
- Medical Oncology
- Medical Education
- Medical Admissions
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Office Manager
PAIN CARE CENTER
09.2020 - 03.2022
Certified Clinical Medical Assistant
Express Employment (temp Position)
02.2018 - 06.2018
Registered Medical Assistant
Carilion Clinic Otolaryngology
09.2016 - 06.2019
Registered Medical Assistant
Ridgeview Dermatology
06.2015 - 07.2017
ECPI University
Associate of Science from Medical Assistant
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