Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelly Hush

Topeka,KS

Summary

Reliable and enthusiastic guest advocate with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution. Known for remaining poised and calm in busy environments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Guest Advocate

Target
Topeka, KS
07.2021 - Current
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained an organized workspace while stocking merchandise.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
  • Resolved customer complaints in a professional manner.
  • Processed online orders using point-of-sale systems.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Operated equipment such as scanners and scales to process transactions accurately.
  • Ensured proper compliance with safety regulations.
  • Assisted other departments when needed to maintain efficient operations.
  • Monitored sales floor activity to identify potential theft or fraud issues.
  • Maintained cleanliness standards throughout the store area.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Welcomed large volume of guests and improved overall customer service.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Instructed cashiers on proper procedures for handling money and credit card transactions.
  • Demonstrated how to use the point-of-sale system efficiently and accurately.
  • Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
  • Conducted regular audits of cash registers to ensure accuracy of transactions.
  • Organized one-on-one coaching sessions with cashiers who needed extra help understanding certain concepts or procedures.
  • Identified opportunities for cross-training among staff members so that they could provide assistance where needed within the store environment.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Delegated work to staff, setting priorities and goals.
  • Counted and balanced registers.
  • Used Point of Sale register system to complete transactions.

Assistant Manager

Shop Quik
Junction City, KS
11.2012 - 04.2021
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Instructed cashiers on proper procedures for handling money and credit card transactions.
  • Demonstrated how to use the point-of-sale system efficiently and accurately.
  • Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
  • Performed other duties as assigned by upper management.

Education

High School

Orion Education & Training
Topeka, KS

Skills

  • Guest Relations
  • Stress Tolerance
  • Customer Service
  • Cash handling experience
  • Time Management
  • Work Prioritization
  • Guest Orientation

References

References available upon request.

Timeline

Guest Advocate

Target
07.2021 - Current

Assistant Manager

Shop Quik
11.2012 - 04.2021

High School

Orion Education & Training

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Kelly Hush