Kelly Hysmith

Coordinated appointment times for pickups and deliveries to ensure timely logistics operations.

Engaged with customers via email, web, and phone to provide updates on tracking and effectively resolve issues.

Managed delivery load finalization to ensure accurate tracking and documentation within customer portals and transportation management systems.

Worked with load planning teams to help with efficiency within the transportation department.

Facilitated communication between drivers, dispatchers, and carriers to maintain timely service operations.

Supervised preparation and organization of paperwork, focusing on accurate bill of lading handling.

• Managed a high volume of incoming calls from customers, accurately documenting information and providing exceptional customer service.
• Coordinated with field personnel to optimize routes and schedules, maximizing efficiency and minimizing travel time.
• Provided clear instructions to technicians regarding job requirements and customer expectations.
• Effectively communicated with customers regarding estimated arrival times, service updates, and any potential delays or changes in plans.
• Resolved customer complaints or concerns promptly by actively listening, empathizing with their situation, and offering appropriate solutions.
• Demonstrated strong problem-solving skills by quickly assessing situations and making informed decisions on resource allocation based on urgency levels.
• Processed invoices and payments.
• Trained new schedulers on company policies, procedures, systems usage, and best practices for delivering exceptional customer service experiences.

• Scheduled drivers to ensure adequate coverage for the following day, reflecting sufficient road coverage.
• Made timely changes to assigned routes and assigned vehicles to drivers.
• Maintained communication with station management throughout the day, acting as a liaison between drivers and Amazon management.
• Managed on-the-road accidents and incidents, including reports of vehicle accidents and driver injuries.
• Kept accurate records of all drivers' scheduled work hours and maintained precise maintenance records for all fleet vehicles, including their repair and preventative maintenance status.
• Reviewed and interviewed new hire applicants, ensuring the completion of the onboarding process and scheduling drug screens.
• Maintained files for all gas records

• Greeted and seated guests, ensuring a welcoming atmosphere.
• Took orders accurately and efficiently, providing recommendations when needed.
• Delivered food and beverages promptly, ensuring customer satisfaction.
• Managed cash and credit transactions, maintaining accuracy.
• Maintained cleanliness and organization of the dining area.
• Handled customer complaints professionally, resolving issues promptly.

• Managed household budget, ensuring efficient allocation of resources.
• Coordinated schedules and activities for family members, demonstrating excellent organizational skills.
• Kept the home clean and organized, handling minor repairs, and maintaining household appliances.
• Feeding, bathing, dressing, and ensuring the overall well-being of children.
• Prepared nutritious meals, maintaining a healthy lifestyle for the family.
• Provided educational support and guidance to children, fostering their development.
• Handled various administrative tasks, including managing appointments and correspondence.